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Job Description
Are you passionate about creating a safe and efficient airside environment? As the Airside Ground Handling and Service Providers Engagement Manager, you will play a pivotal role in our cultural improvement programme, ensuring a safe and efficient airside for all. This role offers the unique opportunity to lead an established team and shape the future of airside operations at Heathrow.
Responsibilities
* Be at the forefront of our efforts to enhance the safety and efficiency of airside operations.
* Work with a wide range of stakeholders, including airside partners, regulatory bodies, and internal teams.
* Lead and inspire an established team dedicated to performance, continuous improvement, and operational excellence.
* Advocate for and ensure airside partners are consulted and their needs considered during operational change programmes, such as the design and delivery of a future Target Operating Model and the implementation of new ground handling regulations.
* Manage all airside safety promotions campaigns, including the Airside Safety weeks.
* Shape the future of airside operations through innovative programmes and collaborative efforts.
Qualifications
* We are looking to strengthen our team with expertise in communication and engagement, particularly in joint problem-solving scenarios.
* A deep understanding of the factors that influence the culture of airside operators and licence holders.
* Knowledge of the regulatory matters that drive performance and operations.
* Demonstrable evidence of active performance management of suppliers to lead to business-wide improvement.
* Previous experience in project management and systematic delivery.
Ideally, you will also have:
* Proven experience in delivering a culture change programme.
* Qualification or background in behavioural science.
About Us
There's something special about working at the world's most iconic airport. Its sights, sounds, and constant air of excitement make Heathrow an amazing backdrop to a career filled with unique opportunities.
Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities, and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us and inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, and backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family-friendly policies, access to private health insurance, and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
About the Team
There's nothing quite like the buzz you'll feel when you're playing a crucial role at the heart of one of the busiest airports in the world. With more than 1,000 arriving and departing flights on a normal day, the Airside and Airspace Operations team works with customers and suppliers to ensure the safe, efficient, and effective operation of the airfield and aircraft. Every day, you'll discover a world of fresh possibilities, when every decision taken has a real impact on the way our whole airport operates.
You'll join a high-performing team with a wide range of skills and a shared passion to make every journey better. You'll be part of a team that not only delivers a safe and efficient operation every day but is also at the cutting edge of innovation, crafting and delivering new technology and infrastructure. Whether your role is to improve process efficiency, monitor aircraft movements, or oversee safety measures, you'll be vital to the continuing smooth running of our airport.
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