Job Description
Andy File Associates Limited is working as a Recruitment Agency on behalf of our client with regards this permanent position of Field Service Engineer.
Job Title: Field Service Engineer
Reporting to: Field Service Supervisor
Salary: £27,000 - £28,000
Based: From home covering Cambridge and surrounding area
Our client is a leading manufacturer of mobile folding furniture, providing versatile and high-quality solutions for events, schools, offices, and other spaces where flexibility and efficient use of space are key. Their products include folding tables, chairs, and other mobile furniture designed for easy storage, transport, and deployment. They are looking for a dedicated and skilled Service Engineer to join their team and support the installation, maintenance, and repair of our innovative furniture solutions.
Job Summary: To perform as a member of the Field Service Team, to visit customer premises within the designated geographical region. The role is to achieve servicing, repairs, inspections, and other reasonable tasks upon request.
Key Accountabilities:
* Deliver excellent customer experience
* Attend sites as required and in order of the schedule provided
* Carry out annual servicing of all products
* Fulfil repairs with stock from vehicle
* Writing up of repairs or replacements and take images as required
* Carry out inspections as requested
* Look after and maintain company equipment including vehicle to the required standards
* Complete a Kanban form weekly with required parts
* Receive stock to your home address
* Load all stock onto your vehicle after delivery
* Maintain adequate stock on your vehicle
* Manage the balance of maintenance work
* Maintain accurate paperwork via laptop including time sheets, job sheets, stock paperwork
* Work with the scheduling department to deliver an efficient schedule of work
* Check schedules and report any ideas to improve efficiency
* Work with the scheduling team to achieve monthly shipment goals
* Follow departmental and company processes and procedures
* Cover for other team members when required
* Work with service sales and RSMs to identify leads
* Contribute to building relationships with other areas of the business
Experience Required:
* Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is a plus)
* Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture
* Excellent troubleshooting skills with the ability to diagnose and resolve mechanical issues quickly
* Strong communication and interpersonal skills, with a customer-focused attitude
* Ability to explain technical details to non-technical customers clearly
* The role involves manual handling and assembly of furniture, requiring physical strength and stamina
* Strong attention to detail, especially when assembling products or diagnosing issues
* A valid driver's license is required, as travel to customer sites is essential
* Experience in a service engineer or field technician role
* Previous experience in furniture manufacturing or installation is an advantage
Package and Further Details:
* Engineers typically work alone; however, there is sometimes the need for 2-man jobs
* Normal travel up to 2 hours to jobs depending on the area (if over 2 hours away, then a Premier Inn is provided for the night and meals included)
* Salary: £27,000 - £28,000
* Hours: 42 hours normally between 7am and 6pm
* Overtime: is paid at time and a half
* Petrol Allowance: All fuel is paid/issued with a fuel card to use at petrol stations
* Van provided
* Package: 20 days holiday plus stats rises to 25 days plus stats after 3 years
* Pension scheme: 3% employer contribution after 3 months
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