About Network Rail
Join Network Rail as a Systems Support Administrator!
Elevate Your Career: Become a Systems Support Administrator at Network Rail!
Are you a detail-oriented, tech-savvy professional with a passion for delivering excellent customer service? Do you thrive in a dynamic environment where learning and innovation are at the forefront? If so, we have the perfect role for you!
About the Role:
As a Systems Support Administrator, you will play a crucial role in maintaining and enhancing our training and assessment systems which support railway training initiatives across the industry. You will work collaboratively to support customer service enquiries, data management, and configuration programmes, ensuring that our training services run seamlessly and effectively.
What We're Looking For In Your Experience:
1. Strong analytical skills with the ability to identify trends and patterns in data.
2. A proactive approach to learning and adapting to new technologies.
3. Excellent customer service and communication skills, with a customer-first mindset.
4. Attention to detail and a commitment to maintaining high standards of accuracy.
5. Self-motivated team member.
Main Responsibilities:
1. Analysis and resolution of customer identified issues using agreed processes and procedures.
2. Provide system advice and support to internal and external customers or stakeholders to promote consistent and compliant use of Network Rail's corporate learning and competence management systems.
3. Update Network Rail's training and assessment documentation distribution systems, and the online catalogue, in a timely manner to meet publication deadlines for new courses or changes to existing course materials.
4. Update training and competence recording systems and interfaces between Network Rail and 3rd party systems to reflect additions, amendments, and deletions to the competence management system.
5. Develop and execute routine reports to monitor data on supporting training and competence systems and undertake corrective action where data inconsistencies are found.
6. Manage the publication of training and assessment documentation and maintain document control records.
7. Document and maintain systems processes and guidelines.
8. Support system related improvement projects as required.
Essential:
1. Proficient in the use of Microsoft Excel and a working knowledge of other Microsoft Office software.
2. Excellent customer service skills.
3. Experience of working with databases and learning and competence management systems.
4. Excellent attention to detail and quality-driven approach to working.
5. Ability to demonstrate personal accountability when striving for results, whilst consistently role-modelling core behaviours of collaboration and customer-centred decision making.
6. Ability to assess and challenge risky or unsafe actions, or poor behaviours of others.
Desirable:
1. Experienced user of the Oracle eBusiness Suite.
2. Appreciation of competence management models in safety critical industries.
3. Experience of Learning Management Systems, particularly Moodle.
4. Stakeholder management, particularly in technical disciplines.
5. Ability to identify trends in customer issues and suggest solutions to stakeholders.
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