ServiceNow CSM Lead Developer will be responsible for end-to-end delivery or support of mid-scale ServiceNow CSM initiatives, supervising a mid-size team of external ServiceNow developers
Requirements:
* 5+ years of IT working experience, including solid work experience in multinational companies
* 4+ years of experience in managing major enterprise-scale implementations of ServiceNow solutions, including requirements gathering, development, testing, and cutovers
* Strong experience in managing outsourced service providers and project management
* Strong experience in Platform Governance, DevOps and Agile Delivery
* Ability to establish and maintain the development of lifecycle processes, like release strategy, cutover and rehearsal plans, quality gates, testing, data governance, and operational support standards, etc.
* Strong experience in ServiceNow CSM developments, Platform Architecture and integration capabilities
* Good understanding of IT Processes and frameworks like VeriSM, ITIL, IT4IT, COBIT, etc.
* Good Team leadership capabilities and management skills
* Excellent interpersonal communication, negotiation, and presentation skills
* Ability to keep strong relationships with key stakeholders, communicate and deliver executive presentations to senior management
* Ability to deliver on time, challenge project managers, and follow up promptly on any issues and/or risks identified
Responsibilities:
* Ensure quality of technical deliverables by Outsourced Dev team (5 developers), adherence to best practices for security, performance, health, UX, integration
* Perform Peer reviews for developments performed Outsourced Dev team
* Sign off at the key quality gates (solution design, move to QA, move to PROD etc.).
* Ensure technical readiness of the solution for future operational support and ensure successful transition from the project team to the operational support
* Main point of contact for any Platform-related matters; dispatch all platform-related request and changes to the GCC Admin team.