Job summary Previous applicants need not apply. Are you looking to progress your career as a Senior Administration Assistant looking for a new challenge in healthcare? Are you organised, dedicated and passionate about supporting patient care? If the answers are yes, join our team of highly motivated Booking and Reception teams at United Lincolnshire Hospitals NHS Trust and make a real difference to the community Location: Lincoln County Hospital Hours: Full time, permanent Working pattern: Monday to Friday 8.30am - 17:00pm Salary: Band 3 £24,071 - £25,674 per annum depending on experience Main duties of the job Key responsibilities Provide high-quality administrative support to the Outpatients Department, ensuring smooth day-to-day operations. Coordinate appointments, booking both new and follow up appointments ensuring national and local targets are always adhered to. Act as the first point of contact for patients both face to face and by telephone, offering excellent customer service. Liaise effectively with GP's and other health care professionals both internally and externally. What we're looking for GCSE's grade C and above in Maths and English or equivalent Previous experience of working in a customer care environment or experience of working in an office environment. Previous experience of using Microsoft Office including Excel and Outlook Excellent communication and interpersonal skills. Ability to work effectively within a large team or individually Ability to prioritise and organise own workload Ability to work effectively under pressure and meet tight deadlines Outpatients are fully supportive of self-development within the team and would be happy to support development opportunities including The Level 3 Evolve Programme Level 2 Customer Service Practitioner The NHS offers one of the most competitive benefits packages which includes a generous annual leave entitlement, a comprehensive pension scheme, exclusive NHS discounts, free health and wellbeing support services, just to name a few. About us Pilgrim Hospital is situated beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service. Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services. Lincoln Hospital is a thriving university city and with the opening of the medical school, it provides all major specialties and a 24-hour major accident and emergency service United Lincolnshire Hospitals NHS Trust has been granted teaching hospital status, after demonstrating evidence to significant teaching commitment. From now on it will be known as United Lincolnshire Teaching Hospitals NHS Trust. Lincolnshire Community Health Services NHS Trust (LCHS) and United Lincolnshire Hospitals NHS Trust (ULHT) have come together in a Group arrangement, with the goal of improving the care provided to patients across the county. This will not constitute a formal merger of the two organisations, but will bring the Trusts together under a single Board and Executive Leadership Team, with the goal of improving the care that is provided to patients both in the community and in hospitals across Lincolnshire. Both Trusts will retain their separate statutory names and legal obligations. The Group will be known as Lincolnshire Community and Hospitals NHS Group (LCHG). Date posted 30 October 2024 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 357-LN-1084-24 Job locations Lincoln County Hospital Greetwell Road Lincoln LN2 5QY Job description Job responsibilities What should you do next? Take a look at the attached job description and if you like what you see then apply today Dont miss this fantastic opportunity to work with a great team in a supportive environment within a fabulous organisation. Job description Job responsibilities What should you do next? Take a look at the attached job description and if you like what you see then apply today Dont miss this fantastic opportunity to work with a great team in a supportive environment within a fabulous organisation. Person Specification Qualifications Essential GCSE's Grade C and above in Maths and English or equivalent Experience and training to Vocational Level 3 or equivalent Desirable CLAIT, ECDL or equivalent experience acquired through patient administration European Computer driving Licence Basic knowledge of Medical Terminology Previous Experience Essential Experience of working in a customer care environment OR Experience of working in an office environment Experience of using Microsoft Office- to include Excel and Outlook Desirable Experience of working in a reception area Knowledge or experience of NHS working Skills Essential Ability to evidence/demonstrate key values and behaviours in line with the Trust framework Ability to prioritise and organise own workload Ability to work on own initiative Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels Attention to detail and accuracy Desirable Awareness of National and Local Targets including cancer targets Knowledge of hospital and clinical information systems including CareFlow Specific Requirements Essential Ability to work effectively within a large team or individually Ability to cope with sometimes distressing/emotional situations Ability to maintain confidentiality Ability and willingness to work flexibly Ability to work effectively under pressure and meet tight deadlines Person Specification Qualifications Essential GCSE's Grade C and above in Maths and English or equivalent Experience and training to Vocational Level 3 or equivalent Desirable CLAIT, ECDL or equivalent experience acquired through patient administration European Computer driving Licence Basic knowledge of Medical Terminology Previous Experience Essential Experience of working in a customer care environment OR Experience of working in an office environment Experience of using Microsoft Office- to include Excel and Outlook Desirable Experience of working in a reception area Knowledge or experience of NHS working Skills Essential Ability to evidence/demonstrate key values and behaviours in line with the Trust framework Ability to prioritise and organise own workload Ability to work on own initiative Excellent oral and interpersonal communication skills, written and verbally, with ability to demonstrate fluency, clarity and effectiveness at all levels Attention to detail and accuracy Desirable Awareness of National and Local Targets including cancer targets Knowledge of hospital and clinical information systems including CareFlow Specific Requirements Essential Ability to work effectively within a large team or individually Ability to cope with sometimes distressing/emotional situations Ability to maintain confidentiality Ability and willingness to work flexibly Ability to work effectively under pressure and meet tight deadlines Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name United Lincolnshire Hospitals NHS Trust Address Lincoln County Hospital Greetwell Road Lincoln LN2 5QY Employer's website https://www.ulh.nhs.uk/ (Opens in a new tab)