We are seeking a dedicated, driven Stores Manager for the ever-busy stores department within our rapidly growing company. Reporting to the Head of Technical, helping to drive product development and management, contributing towards the continued success of the business. Moreover, you will possess demonstrable excellent communication skills, together with proven experience in developing a team.
Job Summary:
The Stores Manager oversees critical operations within our company. Responsibilities include managing supplier relationships, leading a team, maintaining accurate inventory, and providing technical support. You source and order parts, supervise maintenance activities, and ensure efficient order fulfilment. Additionally you manage customer records, set and achieve targets, and ensure quality assurance across all processes. This position requires strong organisational and leadership skills, experience in technical support and inventory management, and a commitment to maintaining high-quality standards.
Key Responsibilities:
1. Liaising with External Suppliers:
1. Build and maintain strong, positive relationships with key suppliers to ensure reliable and efficient supply chains.
2. Regularly communicate with suppliers to discuss order statuses, delivery schedules, and any potential issues.
3. Negotiate contracts, prices, and terms with suppliers to secure the best possible deals for the company.
4. Ensure all goods and services from suppliers meet the company’s quality standards and specifications.
5. Address and resolve any issues or discrepancies with supplier deliveries, such as delays, defects, or incorrect orders.
6. Co-ordinate and manage the ordering process, ensuring purchase orders are accurate and submitted timely.
7. Maintain accurate records of all supplier transactions, agreements, and communications.
2. Inventory Management:
1. Regularly monitor and assess inventory levels to ensure optimal stock levels, preventing overstock and stockouts.
2. Keep accurate and up-to-date records of all inventory transactions, including receipts, shipments, returns, and adjustments.
3. Conduct periodic physical inventory audits to verify the accuracy of inventory records and identify discrepancies.
4. Determine reorder points and reorder quantities to ensure timely stock replenishment, avoiding shortages and delays.
5. Analyse historical data and current trends to forecast future inventory needs and adjust inventory levels accordingly.
6. Ensure inventory is properly organised and stored in warehouse or storage areas for easy access and efficient space utilisation.
7. Calculate and report the value of inventory.
8. Liaise with the accountants to provide a monthly report of inventory and goods in transit.
9. Maintain an accurate inventory of all uniforms, ensuring sufficient stock levels to meet employee needs.
10. Coordinate the issuance and distribution of uniforms to new hires and current employees, ensuring timely and appropriate allocation.
11. Place orders for new uniforms as needed, working with suppliers to ensure timely delivery and cost-effective purchasing.
12. Monitor stock levels of tea, coffee, and related supplies to ensure there is always an adequate supply.
13. Place orders for tea, coffee, and related supplies in a timely manner to avoid stockouts and ensure continuous availability.
14. Regularly monitor the stock levels of printer supplies, including ink or toner cartridges and paper.
15. Order printer supplies in a timely manner, ensuring that essential items like toner, ink, and paper are always in stock.
3. Technical Support:
1. Provide technical assistance and troubleshooting support to team members, helping them resolve hardware, software, and operational issues.
2. Diagnose and resolve technical issues in a timely manner.
3. Conduct training sessions for team members on new technologies, tools, and best practices to enhance technical skills and knowledge.
4. Document and report technical incidents to the external technical team, suggesting improvements to prevent future incidents.
4. Maintenance Management:
1. Develop and implement a comprehensive maintenance plan for the premises, including routine inspections, preventive maintenance, and repairs.
2. Arrange and oversee external tradespeople, ensuring they meet the company’s standards for quality and safety.
3. Maintain detailed records of all maintenance activities, including work orders, inspections, repairs, and maintenance schedules.
4. Accurately record the readings from water and electricity meters, ensuring precision in capturing the data.
5. Conduct scheduled tests of the generator to ensure it is in proper working condition.
6. Establish and maintain a regular schedule for the emptying of hygiene bins, ensuring they are serviced frequently enough to prevent overflow of odours.
5. Managing a Team to Fulfill Orders:
1. Lead and motivate the team to ensure all orders are fulfilled accurately and efficiently, maintaining high standards of performance and productivity.
2. Assign tasks and responsibilities to team members based on their skills and expertise to optimise workflow and efficiency.
3. Provide ongoing training and support to team members to enhance their skills and knowledge, ensuring they are well-equipped to perform their duties.
4. Monitor team performance, providing regular feedback and addressing any issues or areas for improvement.
5. Ensure all orders are completed within specified deadlines, coordinating resources and efforts to meet time-sensitive requirements.
6. Maintain clear and effective communication within the team and with other departments to ensure a smooth and coordinated order fulfilment process.
7. Ensure customer orders are fulfilled to their satisfaction, addressing any special requests or concerns promptly and professionally.
8. Adapt to changing priorities and demands, ensuring the team can handle peak periods and high volumes of orders effectively.
6. Administrative Duties:
1. Update the absence sheet and log the receipt of absence and sickness paperwork.
2. Accurately input and update customer information in the CRM database, ensuring all records are current and complete.
3. Provide training and support to staff on the use of the CRM system and best practices for customer records management.
4. Generate reports on customer data and records management activities, providing insights and recommendations to management.
7. Target Setting:
1. Clearly define the objectives and goals for the team, aligning them with the overall business strategy.
2. Analyse historical data and current performance to inform the target-setting process, ensuring targets are based on achievable benchmarks.
3. Clearly communicate the set targets to the team, ensuring everyone understands the goals, expectations, and deadlines.
4. Maintain detailed records of the target-setting process, including the rationale for targets, action plans, and progress reports.
8. Quality Assurance:
1. Develop and implement quality assurance standards, procedures, and guidelines to ensure products and services meet company and industry standards.
2. Establish and oversee quality control processes, including inspections, testing, and audits, to ensure compliance with quality standards.
3. Identify and document any quality issues or defects, conducting root cause analysis to determine the source of the problem.
4. Prepare and present reports on quality assurance activities, findings, and improvements to management.
Role Details:
Working Hours: Monday to Friday, between 08:00 and 18:00, totalling 42.5 hours per week.
Location: Coalville-based office.
Overtime: Opportunities on weekends.
Key Requirements:
1. Previous customer service experience (3+ years preferred).
2. Strong organizational skills and the ability to prioritise tasks in a fast-paced environment.
3. Confident working independently or as part of a team.
4. Familiarity with web-based CRM systems and cloud-based email/document suites.
5. Excellent telephone manners and strong communication skills.
6. A customer-focused approach with a problem-solving mindset.
Qualifications and Skills:
1. IT literate, with experience in cloud-based tools such as Google Workspace or similar.
2. Ability to multitask and manage time effectively.
Benefits and Compensation:
1. Salary: Commencement salary: £35,000 per annum.
2. Additional pay: Bonus schemes based on performance and company turnover targets.
3. Schedule: Monday to Friday with flexible hours and potential overtime opportunities.
4. Holidays: 28 days (including bank holidays).
Other Benefits:
* Yearly discretionary bonus scheme.
* Free uniform.
* On-site canteens.
* Company events.
* On-site parking.
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
Additional pay:
* Yearly bonus.
Benefits:
* Company events.
* Employee discount.
* On-site parking.
Schedule:
* Monday to Friday.
Licence/Certification:
* Driving Licence (preferred).
Work Location: In person.
Application deadline: 21/02/2025.
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