We are seeking a dynamic and enthusiastic Engineer to provide maintenance and installation services to our clients across UK. Experience of thermal and inkjet printers is beneficial but not essential as first-rate manufacturer and in-house training will be provided. You will need good customer service and communication skills and an eagerness to learn.
communication skills and an eagerness to learn.
Role and responsibilities:
* Providing maintenance and installation services
* Troubleshooting and repair of hardware.
* Updating assigned jobs via smart phone
* Adherence to service level agreements to all customers across the region
* Management of supplied tools and parts to a high accuracy
Essential Skills:
* Ability to communicate well with all levels of staff at client sites.
* Excellent customer service skills
* Quickly build rapport and gain client confidence.
* Work individually and as a part of a team.
* Be able to follow company procedures and methods.
* Be able to utilise all tools available to resolve 95% of issues at the first time of asking.
* Ability to quickly learn new products.
* Self-motivated individual who can operate on their own initiative
* Flexible approach to work including occasional weekend and out of hours
Education and experience:
* Certification relating to Mechanical, Electrical/Electronics, Networking or software capabilities
* Good standard of secondary level education
* Good level Microsoft Word and Excel
* Expert knowledge of technical products, ideally within continuous inkjet technology
* Full Driving Licence