Receptionist | Norwich | Full Time, Permanent | 37.5 Hours Per Week | Excellent Benefits | Shift working: Monday – Sunday between 06:30am - 21:00pm plus occasional weekends
Spire Norwich Hospital are looking for a Receptionist to join their front of house team. This is a great opportunity for someone looking to progress their administrative skills into a fast-paced private healthcare environment.
You will be responsible for providing an exemplary service to all patients, visitors, and consultants attending Spire Norwich Hospital. Offering a confidential and efficient service for any face-to-face, administrative, or telephone-based tasks as needed.
The shifts will be a mix of the following times from Monday – Friday with occasional weekend days:
* 06:30-14:30
* 07:30-15:30
* 13:00-21:00
* 12:30-20:30
Duties and responsibilities
* Welcoming, registering, and directing patients, consultants, and hospital teams as required, in a proactive, warm, professional, and caring manner and in such a way as to provide confidence and exceed customers’ expectations.
* Admitting surgical patients in accordance with hospital procedures, providing information as appropriate.
* Admission/Discharge of patients onto the computer system ensuring accuracy of all information.
* Operate the hospital switchboard in a professional and efficient manner, ensuring all calls or inquiries are responded to in a timely manner.
* Undertake various clerical duties including checking of bed status reports, issuing badges for visitors, and booking taxis.
Who we’re looking for
* Customer Service experience is essential, whether that is in a face-to-face role or via telephone.
* Excellent verbal and telephone manner.
* IT Literate – Microsoft Office.
* Experience of planning work and acting under instruction.
* Working as part of a team but the ability to make decisions independently.
* Empathy for principles and importance of equality and dignity at work.
Benefits
We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
* 35 days annual leave inclusive of bank holidays.
* Employer and employee contributory pension with flexible retirement options.
* ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers.
* Free Bupa wellness screening.
* Private medical insurance.
* Life assurance.
We commit to our employees' well-being through work-life balance, ongoing development, support, and reward.
Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales, and Scotland, Spire Healthcare provides diagnostics, inpatient, day case, and outpatient care.
Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it’s their dedication, warmth, and pursuit of excellence that sets Spire Healthcare apart.
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