Job summary The post holder will provide administration duties and will lead and co-ordinate booking for one area to support the efficient running of the Cardio-Respiratory Department within the Medical Division at the Calderdale and Huddersfield NHS Foundation Trust. They will demonstrate excellent communication, operational and interpersonal skills. While leading on one booking area the post holder will be required where necessary to book all areas of diagnostic Cardiology and Respiratory to cover. This will include, but is not limited to: Specialist Cardiology Clinics, Echocardiography, Invasive, Non-Invasive and Respiratory. The post-holder will be undertaking a full-time training programme within the Calderdale and Huddersfield NHS Foundation Trust (CHFT) over a 12-14 month training period. The training will be provided through formal education via an external provider, and in-house on the job training. We also welcome applicants who are already working at this level and have a qualification within customer service. Previous applicants need not apply. Apprentice position is not suitable for someone who holds a degree. Main duties of the job A few of the main duties are listed below, but for all main duties please refer to the job description. To provide admin support for specialist booking and clinic management of Echo, Non-Invasive, Invasive, Respiratory, and specialist Cardiology clinics working in conjunction with the Physiologist Service Leads of these areas, ensuring they are fully utilised. Thereby ensuring all national and local guidelines on waiting list key standards are met. Share knowledge and experience with colleagues. Greet patients /visitors in a polite and professional manner. Accurately confirming patient details, making amendments in real time where necessary. Directing patients to the correct waiting areas. To attend to cardio-respiratory reception areas as and when required. To answer the telephone in a timely and courteous manner when dealing with external or internal customers. To ensure that all messages are dealt with promptly to ensure that all demographic details are accurately recorded. To be responsible for contacting patients by telephone to remind them of pending appointments. To cancel, change or rebook appointments accordingly, where possible re-negotiating. About us We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT. We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services. We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza. We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community. Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first. Date posted 09 January 2025 Pay scheme Other Salary £17,711 a year pro rata Contract Apprenticeship Duration 12 months Working pattern Full-time, Part-time, Flexible working Reference number 372-MED2271-B Job locations Calderdale and Huddersfield NHS Foundation Trust Salterhebble Halifax HX3 0PW Job description Job responsibilities The detailed job description and main duties can be viewed within the full job description and person specification. Job description Job responsibilities The detailed job description and main duties can be viewed within the full job description and person specification. Person Specification Qualifications/Training Essential GCSE English and Maths at Grades 9-4 (A-C) or equivalent ECDL/NVQ Level 2 in Business Admin/Customer Service or willingness to work towards or equivalent administration experience Evidence of commitment to organisational and individual development and undertake all mandatory training where required Desirable Accurate keyboard skills to RSA 2 typing or equivalent Knowledge, experience & expertise Essential Experience of dealing with the public within a reception area Excellent computer skills with knowledge of Word and Excel Experience of working with EPR Experience of scheduling outpatient appointments, waiting list management and understanding local and national targets Ability to organise and prioritise workload Experience of working in an NHS environment Desirable Knowledge of medical terminology, preferably in the field of Cardiology and Respiratory Experience and knowledge of patient pathways and RTT targets Communication and relationships Essential Excellent communication skills, able to communicate clearly and concisely both on the telephone and face to face. Excellent written and communication skills Excellent listening, negotiation/persuasive and problem-solving skills Flexible and adaptable Approachable and supportive to others Professional and positive attitude Person Specification Qualifications/Training Essential GCSE English and Maths at Grades 9-4 (A-C) or equivalent ECDL/NVQ Level 2 in Business Admin/Customer Service or willingness to work towards or equivalent administration experience Evidence of commitment to organisational and individual development and undertake all mandatory training where required Desirable Accurate keyboard skills to RSA 2 typing or equivalent Knowledge, experience & expertise Essential Experience of dealing with the public within a reception area Excellent computer skills with knowledge of Word and Excel Experience of working with EPR Experience of scheduling outpatient appointments, waiting list management and understanding local and national targets Ability to organise and prioritise workload Experience of working in an NHS environment Desirable Knowledge of medical terminology, preferably in the field of Cardiology and Respiratory Experience and knowledge of patient pathways and RTT targets Communication and relationships Essential Excellent communication skills, able to communicate clearly and concisely both on the telephone and face to face. Excellent written and communication skills Excellent listening, negotiation/persuasive and problem-solving skills Flexible and adaptable Approachable and supportive to others Professional and positive attitude Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Calderdale and Huddersfield NHS Foundation Trust Address Calderdale and Huddersfield NHS Foundation Trust Salterhebble Halifax HX3 0PW Employer's website https://www.cht.nhs.uk (Opens in a new tab)