Company Description Stobart(Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UKs best known brands across core consumer and retail sectors. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired Job Description As the Head of Operations will have full ownership and responsibility for multiple contract P&Ls. You will have overall responsibility for the financial performance of the Sector. You will operate within a clear remit to maximise revenue, control costs and drive profits and will ensure a proactive approach is taken to reduce and address inefficiencies. There is a huge emphasise on customer relations and communication that have a direct correlation to the revenue and profit of the business. The role will be responsible for creating a continuous improvement culture via engagement, you will lead, develop, and manage your direct reports in a positive manner and will drive a high performing culture and engaged workforce by effective open communication and strong leadership. Working hours: Monday to Friday - 45 hour week Key Duties of Head of Operations: Full operational ownership and responsibility for the running of the operational function within the business, including performance and management of the Operations team and associated results and successes. Be the lead role for all project management including new business start-ups, TUPE and tenders. Responsible for ensuring the team works collaboratively with the MY Workforce team and expectations and deliverables are met. Takes the lead in resolving unforeseen problems as they arise ensuring appropriate resolution and take necessary action to reduce the risk of recurrence. Takes ownership and collaboratively works with central support functions when projects arise. This includes the implementation of new systems. Leads on and is accountable for the delivery of actions. Ensure service delivery meets defined results whilst driving best practice and continuous improvement in cost control and productivity across all contracts. Deliver improving financial performance for the overall operation and across contracts, meeting budget commitments. Responsible for the leadership and development of the team including implementation and delivery of the people agenda. Responsible for developing direct reports and teams, creating succession plans in order to grow talent from within and using tools provided to manage talent within the business. Supports and continually encourages personal development and actively promotes importance of development. Recognises underperformance and can coach and develop individuals to ensure performance improvement. Responsible for building strong relationships with Health & Safety, Compliance and My Workforce Teams and regularly chairs meetings. Ensures the forums action plans are followed through to completion and drive continuous improvement. Responsible for overall driver welfare, engagement, and retention. Work hand in hand in our commercial environment ensure contracts are commercially viable and revenue is being maximised with all customers current and future. Takes accountability for understanding own business unit pipeline and works collaboratively with the business and relevant stakeholders to influence tender processes. Acts as a senior escalation point for all relevant customers and regularly attends customer meetings. Works collaboratively with Business Development and Finance Managers to build robust processes and effective working relationships internal and external. Proactively look at ways to improve operations and deliver operational excellence in line with our growth strategy and vision to maintain existing business. Oversees and ensures the transport function within the business is compliant in line with the relevant legislative requirements, ensuring adherence to company procedures and standards across Transport, H&S, HR, Finance and CAM. Has overall responsibility for multiple contracts, driving own teams to ensure all vehicles and trailers are compliant with legal, regulatory, and contractual requirements and where necessary, identifying issues and ensuring resolutions have been put in place. A key part of this role is to understand the wider business objectives and in line with this look for best ways in which to reduce cost and improve service. Regular reviews the company strategy and objectives and ensures own Transport function is aligned to Sector and individual objectives. Works closely with other Directors and Heads of to ensure consistent and streamlined approach whilst working towards one goal and in line with the business Strategy. Leads and owns the delivery of the business and Company Strategy ensuring all colleagues are engaged and have a good understanding of the strategy. Works closely with the Director of Business Operations & Commercial to drive initiatives and overall performance. Challenges and questions ways of working and identifies improvements. Works collaboratively alongside the other Senior Team to maximise business unit and company-wide results. Qualifications CPC National Qualification. Proven experience of working within a Senior Management Operations role. Proven track record in Transport and Logistics Industry. Proven experience of leading and managing a team. Strong leadership and engagement skills. Demonstrable experience of successful resource management. Excellent organisation and communication skills Exposure to operating within a commercial environment sufficient to develop effective customer service and commercial understanding. Demonstrable knowledge of multi-contract Transport Operations, legislation and working best practices. Ability to maintain the very highest levels of attention to detail even when under pressure. Additional Information As part of our drive to makeStobarta great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include: Annual Leave Holiday entitlement of 25days plus the bank holidays. Pension scheme Contribution of 5 % employee and 5 % employer. Private Medical Cover This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa. Life Assurance - x 4your annual salary. Company Car or Car Allowance. Wellness Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year. Eye Care Vouchers We can provide you with substantial savings with free eye tests and discounts on prescription glasses. Reward & Recognition We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our WinningTeam