Quality Manager
Are you looking for a workplace that challenges and inspires you? A place where exceptional customer service, team wellbeing, and development are at the centre of the business’ objectives?
Are you passionate about delivering exceptional customer experiences and centre readiness? Do you have an outstanding eye for detail and the leadership skills to inspire a culture of continuous improvement?
If you're ready to make a real impact on our business and elevate our standards, this could be the perfect opportunity for you!
We are seeking an experienced and motivated individual to take on the newly reinvented role of Quality Manager. This is an exciting time to take on this position as we embark on a journey to redefine the highest standards of customer service and operational excellence and ensure best in class standards in every Argyll building.
What you'll do:
* Lead the development and implementation of our new Centre Readiness app. This innovative tool will revolutionise how we navigate our centre readiness rhythm and routine.
* Champion quality assurance across all Argyll centres. Conduct regular audits, identify areas for improvement, and work closely with centre’s teams to implement best in class practices.
* Drive a culture of excellence. Be the ultimate role model for 5-star service, inspiring our teams to deliver outstanding customer experiences, and challenge the status quo to enhance our operations and stay ahead of industry trends.
* Collaborate with key stakeholders. Partner with General Managers, People team, and the Head of Operations to ensure alignment and drive positive change.
* Oversee Health & Safety and compliance. Ensure a safe and healthy environment for our team and customers.
* Develop and deliver engaging initiatives to enhance operational processes. Equip centres teams with the tools and expertise needed to deliver exceptional service, improve workflows, and drive enhancements to optimise service delivery and elevate the customer experience.
* Monitor performance and drive results. Track key metrics, analyse data, and implement action plans to achieve continuous improvement.
Who we're looking for:
This opportunity is ideally suited for candidates with:
* A passion for outstanding quality and a commitment to operational excellence.
* A strong understanding of customer service principles and best practices.
* Excellent communication, interpersonal, and leadership skills.
* An analytical mindset and the ability to interpret data and drive improvements.
* A keen interest in Health & Safety and a commitment to compliance.
* The ability to challenge existing practices and bring in new ideas.
* Background in 5* customer service environment
To Apply:
Please submit your updated CV and a cover letter by February 2nd, 2025. Your cover letter should be a maximum of three pages and include the following sections:
1. Personal Statement (1 page maximum):
* Why you are interested in this role: Explain your motivations and what excites you about this opportunity.
* What attributes and experience make you the best candidate: Highlight your relevant skills, experience, and achievements, demonstrating how they align with the key responsibilities of the role.
1. Task 1: Measurable Improvement (1 page maximum):
* Make one specific recommendation for a measurable improvement you would implement to enhance quality at Argyll.
2. Task 2: Quality Assurance Process (1 page maximum):
* Describe how you would design an effective process for quality assurance in our centres, ensuring consistency and high standards.
Candidates will be shortlisted based on the scoring of their cover letters.
Don't miss this chance to shape the future of Argyll and make a real impact on our customer experience!
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination practices, and are striving to attract, recruit and promote diverse talent.
Please note that due to a high volume of applications received, we are unable to contact each applicant individually regarding the status of their application. Only successful candidates will be contacted.
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