I am working with an Accident Repair Centre near Salisbury who are currently seeking a Bodyshop Advisor.
Job Location: Near Salisbury
Salary: Negotiable depending on experience
You will ensure the highest level of customer satisfaction and care at all times for vehicle repair, delivering an incredible experience to all customers.
Main Responsibilities:
* Meet & greet customers, offer drinks, and handle inquiries.
* Load new notifications and contact clients.
* Keep the database up to date with communications and notes.
* Book clients in for repairs.
* Perform various administrative tasks, including updating online portals, sending update spreadsheets on Excel to work providers, creating weekly data on CSI complaints, job conversion rates, methods, and pre and post-sweep checks, as well as conducting GDPR checks.
* Maintain reception standards, capture data for minor retail work, load images to Autoflow, and liaise with estimators regarding customer damage and required repairs/replacements.
About You:
* Previous experience as a Bodyshop Advisor, Bodyshop Administrator, or Bodyshop Controller.
* Confident with a strong understanding of workshop processes and team management.
* Full driving licence.
* Able to work to tight timescales and thrive under the pressure of a busy bodyshop department.
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