Job Description
Contact Centre General Manager | Seaham - Sunderland | Full Time, Permanent | Competitive salary + Extensive benefits
Spire Healthcare have a new and exciting opportunity for an enthusiastic and driven Contact Centre General/Operations Manager to join our team on a full time and permanent basis, driving our growth strategy and supporting a newly established team to succeed.
In this pivotal role, you will provide clear leadership in the operation and delivery of all administration functions which includes In-Patient Bookings, Out-Patient Bookings and Sales, ensuring they perform to the required commercial, corporate and professional standards.
In addition, you will also be expected to establish and maintain a comprehensive whole organisational approach to improving customer service - including standard setting, benchmarking, feedback mechanisms and action planning.
Duties and responsibilities:
• To be responsible for providing clear professional leadership of the support centre, ensuring efficient and robust processes exist to support the requirements of service users
• Working closely with senior management teams and Heads of Departments to help deliver short and long term business achievement contributing to the individual hospital’s overall successes.
• The development and delivery of the centre’s 3 year Business Strateg...