Job Description - Travel Experience Counselor II Onsite - Mildenhall (2500002Q)
As the U.S. military and government division of CWTSatoTravel, we are a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories.
We are seeking a Travel Experience Counselor II
Responsibilities
Travel Reservation Agent
* Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts.
* Ensures reservations are built according to client standards and preferences.
* Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation.
* Resolves moderately complex problems with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
* Escalates more complex problems to more experienced staff.
* Assignments include both routine and non-routine work.
Other Duties
* May perform other duties as back up to understaffed areas of department as assigned.
* May be required to assist with department-related projects and implementations (clean-up, startup, closeout, etc.).
Qualifications
Education
* High school diploma or country equivalent.
Experience
* 2+ years industry experience.
* Travel counselor experience preferred.
Languages
* English fluent – written and spoken.
Knowledge, Skills and Abilities (KSAs)
* Detail-oriented to ensure high level of accuracy.
* Basic MS Office.
* Capable of working with minimal supervision.
* Good travel industry knowledge.
* Skilled in GDS; Sabre preferred.
Security Notice - This position enables access to traveler personal identifiable information (PII) as defined by the U.S. Government or vital trust data as defined by CWT. The individual is required to adhere to all government required and/or company mandated information security policies and regulations.
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