Are you looking to kick-start your career in recruitment? Or perhaps you want to use your existing recruitment and resourcing experience to benefit your local NHS Trust? We are looking for a Trust Recruitment Coordinator/Flexible Worker Administrator to join our growing team Based across South Tyneside and Sunderland Hospitals, this busy and rewarding role involves the recruitment of candidates to work across various clinical staff groups within the hospital alongside supporting our existing Bank Members with their queries via telephone and email. From porters to nurses, doctors to midwives, you will be in charge for sourcing, supporting, and guiding these essential NHS workers through our recruitment process. From writing adverts and attending recruitment events, to inducting new starters and analysing recruitment data, you will be involved in each aspect of the candidate journey. This is a varied and exciting role, where there is plenty of opportunity to gain new skills. This unique opportunity places you are the very heart of our NHS. You will play an integral role in ensuring staffing requirements are met, so that your local NHS Trust can continue providing safe, effective, and efficient patient care. So, if you are looking for a recruitment role where you can make a real difference, we want to hear from you. This role is a joint role so alongside recruiting you will also receive and respond to queries from our workers and support them with their shift booking. The aim of the on-site team is to facilitate filling bank shifts whilst ensuring the workers requirements are also met or exceeded. But this isn’t just any customer service role – every call our advisors answer, and every query we resolve, helps support healthcare professionals working in NHS trusts and hospitals across the country. About The Candidate We are looking for candidates with: Key to success in this role is to establish strong working relationships and to be able to prioritise tasks. Customer service experience in an environment where delighting the customer is the core focus Administration experience Ability to deal with high volume internal and external customer enquiries and conflicting priorities Advanced ability to connect and communicate effectively in writing, face to face and over the telephone with a wide range customers Proactive approach to relationships and trouble shooting Ability to manage time and workload effectively Prioritising conflicting workloads To be successful in this post you will need to: Demonstrable work experience in a service-driven, process-based business environment. Excellent interpersonal communication skills including good written and oral English. Ability to build effective working relationships with internal and external stakeholders across a wide range of professional and managerial groups. Ability to negotiate with all stakeholders with tact and discretion. Strong influencing/assertiveness skills Proven ability to lead by example. Strong time management and resource planning skills and ability to work to priorities and deadlines. Commitment to continuous improvement for people, processes, procedures and systems. Comprehensive working knowledge of Microsoft packages including Word, Excel and PowerPoint About Us In return for your commitment, we will offer you some fantastic benefits: Generous annual leave allowance - 27 days per year, plus bank holidays A commitment to talent management & development Star of the Month - Our star of the month award enables you to recognise colleagues or teams that have gone the extra mile and they could win £100 worth of shopping vouchers Pension – We’ll contribute up to 10% towards your pension if you join our stakeholder pension scheme Life Assurance Group Income Protection Wellbeing Programme Employee Assistance Programme Employee Engagement & discounts platform About Us: NHS Professionals (NHSP) run the largest NHS flexible staff bank, placing highly skilled temporary workers in NHS Trusts to meet their short, medium and long-term needs. Uniquely we are owned by the Department of Health and Social Care and we therefore reinvest any surplus we make directly back into the NHS. We are particularly proud of being the first NHS organisation to gain the accreditation of Top Employer by the Top Employers Institute. This is a huge testament to our ongoing commitment to making NHSP a great place to work for all our corporate employees.