We are looking for a dynamic and forward-thinking individual to join our thriving, well performing team. With our advances in utilising technology and how we use these to deliver our services and enhance the customer experience, you will need to be self-motivated, proactive and able to work on own initiative. You will need to have excellent customer service skills focused on delivering a right first-time approach that delivers on performance and has the customer at the heart of everything you do. It is essential that candidates can demonstrate excellent written and oral communication skills and have a good telephone manner. This role has been identified as suitable for hybrid working which will be a combination of home working and working from our offices, with Head office at Craven Arms and travel to other offices as required. This vacancy is a fixed term position for a period of 6 months. Shortlisting date: 22 April 2025 Interview date: 29 April 2025 For informal enquiries only please contact Lucy Brock on 0333 231 3233 The closing date given is a guide. We reserve the right to close the vacancy once we have received sufficient applications, so we advise you to submit your application as early as possible to prevent disappointment. If you have not heard from us within six weeks of the closing date, then you should assume your application has not been successful. About ConnexusConnexus is a community focused housing group which aims to deliver good quality homes and services across Shropshire and Herefordshire. The work our teams do is varied, and no two days are the same. We provide an excellent offer for colleagues which includes flexible working options combined with some fantastic benefits. We’re here to support colleagues at every step of the way with training and development opportunities, helping you make the most of your career. If you want to work with like-minded people and would like to make a difference to the lives of our customers, Connexus could be the right fit for you. Connexus is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce, this is because we really understand the importance of different voices, experiences, perspectives, and backgrounds within our workforce. We strongly encourage applications from members of underrepresented groups.