Job Type: Contract to Hire
Location: Edinburgh
Job Ref: BBBH155607_1735301035
Date Added: December 27th, 2024
Consultant: Louis Poynter
Service Desk Engineer (Windows 11 Support) x 6
Duration: 3 Months
Contract Type: Umbrella
Work Location: Onsite (Edinburgh)
Working Hours: Monday to Friday (1400 - 2200 with a 30-minute break)
Role Overview:
1. Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.
2. Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.
3. Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.
4. Maintain accurate records of incidents, resolutions, and updates using the ticketing system.
5. Collaborate with other teams to implement and improve support processes and knowledge base resources.
6. Stay current with Windows 11 updates, best practices, and new features to deliver effective support.
Required Skills and Experience:
1. Proven experience in supporting Windows 11 in a service desk environment.
2. Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.
3. Excellent customer communication and interpersonal skills.
4. Strong problem-solving ability, with a methodical and patient approach to technical challenges.
5. Familiarity with ITIL processes and service desk tools.
6. Ability to work independently and as part of a team to deliver high-quality support.
Preferred Qualifications:
1. Experience with remote desktop tools and scripting (e.g., PowerShell) to automate tasks.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.
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