Job Details
Description
Founded in 1984, AFL is an industry-recognized global leader in optical fiber network infrastructure. Our customer-first, high-speed fiber network solutions serve various markets – including energy, enterprise, and hyperscale – across 130+ countries. Products and services include single- and multi-mode optical fiber cable, test and inspection equipment, and our award-winning Data Center Interconnect solution, enabling centralized resource management for enhanced performance across multiple data center facilities.
Our recent European expansion brings end-to-end, sustainable optical fiber solutions closer to our valued EMEA customers, prioritizing customer satisfaction while lowering emissions in line with our Environment, Social, and Governance (ESG) strategy.
AFL is headquartered in Spartanburg, South Carolina, United States, with facilities in multiple global locations, including the UK, Canada, India, China, Mexico, and Australia. AFL is a subsidiary of Fujikura Ltd.
Customer Management
1. Assess, share, and action enquiries from the Shared Team Inbox within the same working day and within both the department and Trade Compliance processes, held in the Knowledge Drive on CRM. Where time does not permit a conclusion to be reached within the same day, provide email feedback with a realistic timeline to customers all stakeholders.
2. Work within GDPR/ Data Protection (DPA) guidelines to record necessary data and maintain customer records accurately in CRM.
Systems & Platforms
3. Process all orders accurately on CRM, observing the cut-off timelines and capacity plans for MK or Poland warehouses and within the department and Trade Compliance process guidelines.
Quote & Order Management
4. Provide accurate order confirmations as PDF documents back to the Customer within 4 hours of receipt, if the goods are shipping on the same day and within 24 hours for manufactured orders.
5. Monitor and follow up on outstanding quotations, ensuring timely responses.
6. Coordinate activities between sales, customers, and internal teams.
7. Liaise with suppliers, carriers, and internal teams to facilitate smooth logistics operations.
Sales growth activities
8. Call customers on a proactive basis for Enterprise relationship building, lead generation and campaign activities. The nature of the discussion will depend on the activity.
9. Assess whether an order can be upsold, or where alternative products can be offered to the customer, including aged or obsolete stock, for the customer to decide.
10. Identify sales campaign schedules for long tail customers.
Preferred qualifications & experience
· 3+ year of experience in sales order processing/ customer service experience within a manufacturing organisation
· SalesForce knowledge would be a plus
· Supply chain & logistics understanding
· Oracle ERP working knowledge would be highly advantageous
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