Do you have an excellent Customer Service approach?
Have you been complimented on your ability to handle queries efficiently and with professionalism?
Our client is offering an excellent training programme which will give you the experience and knowledge to progress in the Insurance industry and excel in your role as
Customer Service Advisor.
This is a fantastic opportunity for someone who has an interest in moving into the Insurance industry, coupled with solid experience in a Customer Service environment.
Our client, a UK Leading Insurance business are looking for experienced Customer Service professionals who are seeking a career move and not just a job!
In this role you will be working in the FNOL Claims (First Notification of Loss) Team where you will act as first point of contact for clients, including Brokers, Accident Management companies and Solicitors, taking new claim information in the event of non-fault or partially disputed road traffic accidents.
As Customer Service/FNOL Claims Handler, your duties will include:
Taking ownership of new claims, from inception to hire provision, including initial correspondence to interested parties
Communicating with client's, the responsible party, their Insurers, Solicitors, and various other parties involved in the process
Utilising the case management system to follow up on any outstanding issues, such as witness reports/third party details
Arranging delivery of credit hire vehicles, ensuring the client has the correct vehicle they require and it is delivered at a safe and convenient place and time.
Building rapport with clients to create seamless experiences and a one call resolution where possible.
Keeping the Motor Insurance database up to date with the relevant claims informationTo be a successful Customer Service Advisor you will demonstrate:
Excellent relationship building abilities
Confident Customer Service approach
Good IT skills with an understanding of the importance of data protection
Experience working in a busy, fast paced environment
Excellent communication skills both internally and externallyAdditional Information:Hours: Monday to Friday 9am - 5.30pm, one week in 4, working 10.30am - 7pm and also one week in 4, working 9.30am - 3.30pm
Salary - £23,500
Free parking
Enhanced pension
Performance related bonus
Overtime available
Excellent progression opportunities
Voluntary benefits schemes
23 days holiday plus Bank Holidays