Job summary Varied administrative role covering various aspects of administration work in A GP practice which will involve assisting the practice to meet targets for the provision of good health care for our patients. If you are interested in learning how we help our patients, different medical conditions and a role which provides variety then this job would be good for you - we can accommodate working hours to fit in with school hours but cannot accommodate school holidays. Main duties of the job Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines as a backup to assist with workload as and when required Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Registration and de-registration of patients Returning Patient Records Undertaking GP2GP Submission of the PPC monthly by 4th of each month as and when required Coding and notes summarisation Scanning Returning Not Our Patient Letters Photocopying Undertaking allocated QOF and project work On line shopping and physical shopping on behalf of the practice Assisting in the arranging of training events Assisting the Practice Manager/Deputy Practice Manager or Clinician on allocated tasks Working as a team and being willing to take on additional tasks/work when required Undertaking monthly emergency light and legionella testing Undertaking any reasonable task requested About us Poverest Medical Centre is a family friendly practice who values staff as members of the Poverest family. Our Doctors are all approachable and supportive of our staff and we have a great team who work well together. If you want to be part of providing excellent patient services and care then come and join us. Those working for us benefit from being able to join the Bluelight and NHS Discounts card which provide discounts across many retail outlets and can also join the NHS Pension Scheme. Date posted 22 October 2024 Pay scheme Other Salary £11.44 an hour Contract Permanent Working pattern Part-time, Flexible working Reference number A0027-24-0002 Job locations 42 Poverest Road Orpington Kent BR5 2DQ Job description Job responsibilities JOB TITLE: ADMINISTRATION REPORTS TO: PRACTICE MANAGER/DEPUTY PRACTICE MANAGER or CLINICAL PARTNERS Hours: Start time flexible but could be a 9.30 am 10.00 am start time for 12 14 hours per week Mondays Fridays or we can accommodate a different mix of days although Mondays and Tuesdays cannot be changed. Site: Poverest Medical Center, 42 Poverest Road, Orpington, Kent, BR5 2DQ Job summary: The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager/Deputy Practice Manager or a Clinician, dependent on current and evolving practice workload and staffing levels: Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines as a backup to assist with workload as and when required Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Registration and de-registration of patients Returning Patient Records Undertaking GP2GP Submission of the PPC monthly by 4th of each month as and when required Coding and notes summarisation Scanning Returning Not Our Patient Letters Photocopying Undertaking allocated QOF and project work On line shopping and physical shopping on behalf of the practice Assisting in the arranging of training events Assisting the Practice Manager/Deputy Practice Manager or Clinician on allocated tasks Working as a team and being willing to take on additional tasks or work when required Undertaking monthly emergency light and legionella testing Undertaking any reasonable task requested Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Dress code:- smart/casual - no leggings, jeans, trainers must be clean and simple design, smart long shorts to the knee permitted during hot weather. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Job description Job responsibilities JOB TITLE: ADMINISTRATION REPORTS TO: PRACTICE MANAGER/DEPUTY PRACTICE MANAGER or CLINICAL PARTNERS Hours: Start time flexible but could be a 9.30 am 10.00 am start time for 12 14 hours per week Mondays Fridays or we can accommodate a different mix of days although Mondays and Tuesdays cannot be changed. Site: Poverest Medical Center, 42 Poverest Road, Orpington, Kent, BR5 2DQ Job summary: The purpose of the role is to: Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies Duties and responsibilities: The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager/Deputy Practice Manager or a Clinician, dependent on current and evolving practice workload and staffing levels: Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines as a backup to assist with workload as and when required Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Clearing and re-stocking of consulting rooms as required Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning Ordering, re-ordering and monitoring of stationery and other supplies Registration and de-registration of patients Returning Patient Records Undertaking GP2GP Submission of the PPC monthly by 4th of each month as and when required Coding and notes summarisation Scanning Returning Not Our Patient Letters Photocopying Undertaking allocated QOF and project work On line shopping and physical shopping on behalf of the practice Assisting in the arranging of training events Assisting the Practice Manager/Deputy Practice Manager or Clinician on allocated tasks Working as a team and being willing to take on additional tasks or work when required Undertaking monthly emergency light and legionella testing Undertaking any reasonable task requested Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards Actively reporting health and safety hazards and infection hazards immediately when recognised Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role Undertaking periodic infection control training (minimum annually) Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/professional development: The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work Dress code:- smart/casual - no leggings, jeans, trainers must be clean and simple design, smart long shorts to the knee permitted during hot weather. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate Person Specification Qualifications Essential GCSE grade or equivalent A to C in English and Maths Desirable Any other qualifications including NVQ levels Experience Essential A minimum of 3 years experience in an administrative role Desirable Previous experience in an NHS setting Good keyboard skills and ability to learn new technology Essential Good interpersonal and communication skills, ability to liaise with colleagues and patients at all levels and politely Desirable Ability to work with excel spreadsheets Person Specification Qualifications Essential GCSE grade or equivalent A to C in English and Maths Desirable Any other qualifications including NVQ levels Experience Essential A minimum of 3 years experience in an administrative role Desirable Previous experience in an NHS setting Good keyboard skills and ability to learn new technology Essential Good interpersonal and communication skills, ability to liaise with colleagues and patients at all levels and politely Desirable Ability to work with excel spreadsheets Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Poverest Medical Centre Address 42 Poverest Road Orpington Kent BR5 2DQ Employer's website https://www.poverestmedicalcentre.co.uk (Opens in a new tab)