Are you a lover of all things outdoors, passionate about product, how it looks in store and appreciate good customer service? Does working for a Brand like ours excite you? If so, becoming part of the Saltrock family could be part of your next adventure!
We are looking for a fun, energetic and enthusiastic person to come aboard as a Store Manager on a 40 hour contract to manage our Kendal and Keswick stores. You will have already worked in Retail, have very high visual merchandising standards and may be an experienced Supervisor looking for your next step.
You will give our Customers an excellent experience in store, making them feel warm and welcome whilst managing and motivating team members, monitoring and hitting sales targets whilst making sure our product is merchandised to its full potential.
Main duties/Responsibilities
Relationships
* Proactively build and maintain a professional commercial relationship throughout the business, whilst ensuring the company’s requirements are met.
* Proactively build and maintain a professional commercial relationship with Head Office, DC and retail team to ensure the best commercial decisions for the store are made.
Customer
* Ensure all customers are approached, engaged and proactively sold to, providing the highest standards of customer service at all times.
* Ensure customers have a positive experience within the assigned store through the actions taken by all team members.
* Ensure full adherence to all company policies and procedures including health and safety of staff and customers.
* Maintain high security awareness by ensuring that all company security procedures are complied with.
Sales/Financial
* Accurately completes/understands commercial file - Monitor sales and enter commercial data in Commercial File.
* Uses commercial file information to influence decisions and maximise commercial opportunities.
* Implement any markdown and price alterations within agreed timescales.
* Ensure individual store is appropriately covered with staffing, ensuring peak trade periods are maximised.
* Ensure personal expenses are kept to a minimum.
Stock Maintenance & Visual Standards
* Maintain a high standard of housekeeping to ensure the store is attractive to customers and provides a healthy and safe environment.
* Monitor and maintain all aspects of stock management including stock losses, markdowns and stock levels.
* Merchandise product commercially ensuring visual merchandising principles and guidelines are adhered to ensure maximum sales.
* Process deliveries in a timely manner.
* Ensure high standards of housekeeping including maintenance of stockroom standards.
People
* Recruit and train new employees which meet Saltrock standards.
* Monitor and evaluate the development needs of staff ensuring appropriate coaching and training is provided.
* Monitor performances of staff identifying any disciplinary issues or training needs.
* Motivate team members to deliver exceptional service to all customers.
* Proactively seek feedback from competitors on performance.
Communication
* Complete all administration tasks required correctly and on time.
* Implement and maintain communication systems to staff and management.
* Ensure all communication tools provided by the business are utilised to benefit the store.
Role Competencies
* To be responsible for the sales performance and standards of assigned store.
* To maximise profitability by efficient management of resources.
* To maximise sales in store by ensuring that all staff are fully trained and motivated.
* Support the Retail Controller as required with retail responsibilities.
What we offer you
* Above statutory holiday, 33 days per year (inc. bank holidays) and after 5 years with Saltrock you will be rewarded with an extra 2 days.
* Your Birthday is a BIG deal, you will have an extra full paid day off on or near your birthday.
* Uniform allowance.
* 50% discount (off RRP) on all Saltrock and Crew Clothing products.
* Encouraged to take 3 fully paid charity days per year.
* Life Assurance (4 x salary).
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