Operations Manager - Traffic and Event Parking Services
* Location: Watford or Client Site
* Job Type: Full-time
* Salary: £38,000 - £42,000 p/annum
Our client is seeking an Operations Manager to oversee the Traffic and Event Parking Services for a portfolio of high-profile venues. This role involves planning, managing, and delivering services while ensuring operational excellence within budget and aligning with our strategic objectives. The role covers iconic venues and events across the UK, requiring extensive travel, particularly during the summer.
Day-to-Day Responsibilities:
1. Maximise service levels, ensuring a proactive and positive approach to all client interactions and service deliveries.
2. Develop and maintain strong relationships with clients and key operational contacts to meet and exceed their expectations.
3. Support the Deputy Head of Operations in achieving Key Performance Indicators and Service Level Agreements.
4. Responsible for the operational planning, delivery, and review of all allocated events, ensuring efficient forward planning and adherence to operations checklists.
5. Attend pre-planning and post-event debrief meetings, management meetings, and workshops.
6. Assist in recruiting and resourcing the frontline team, minimizing the need for subcontracted services.
7. Ensure all operations are conducted safely and in accordance wit...