The Delegated Commissioning Operations Lead role will oversee the operational delivery of the Delegated Commissioning Team functions which include effective contract management of Primary Medical Services, Pharmacy, Ophthalmic, Dentistry and Specialised Commissioning, Primary Care Networks (PCN) and participate in projects across the Herefordshire and Worcestershire Integrated Care System. It is vital that the post holder has extensive knowledge of all aspects of these functions. The Delegated Commissioning Operations Lead is an influential and senior operational management role across the delegated commissioning function within the Integrated Care System (ICS). The post holder will have direct day to day management of the Delegated Commissioning team and will support the Director of Delegated Commissioning and the Head of Delegated Commissioning in maintaining relationships with all primary care providers. The post holder will report to the Head of Delegated Commissioning. NHS Herefordshire & Worcestershire Integrated Care Board (HWICB) is responsible for planning and allocating resources to meet the four core purposes of the Integrated Care System (ICS) namely: to improve outcomes in population health and healthcare; tackle inequalities in outcomes, experience, and access, enhance productivity and value for money and help the NHS support broader social and economic development. Supporting the day-to-day management of the team, ensuring that all team members operate within the required functions of the delegation agreement for Primary Medical Services, Pharmacy, Ophthalmic, Dental and Specialised Commissioned services. Provide leadership support to the delegation of vaccination and immunisation services to ICBs programme. Play an integral role in working in partnership with stakeholders to reduce variation in general practice performance across the nationally commissioned Directed Enhanced Services and ensure primary care providers comply with regulatory and statutory requirements to mitigate risks and deliver value for money, ensuring that the services that are commissioned demonstrate efficiency, productivity, sustainability and value for money. Interpret and provide advice on the premises cost directions. Oversee the preparation of papers for the Delegated Commissiong Sub-Committee, the Strategic Commissioning Committee, and any other associated groups, and work with the Director and Head of Delegated Commissiong to ensure the meetings run in a smooth and efficient manner. Present highly complex information about projects, initiatives and services to a wide range of stakeholders in a formal setting. For example, at Primary Care Network Meetings, Place based forums. Drafting reports summarising status on issues, appraising outcomes, and providing progress reports. Work closely with the Place-based Primary Care Network Leadership Forums to ensure delivery of the national contracts including the Primary Care Network DES. Responsible for building constructive relationships with primary care providers and wider primary care networks, external stakeholders such as the LMC, LPC, LOC, LDC, University/Medical Schools, NHS England/Improvement, Health Education England, Leadership Academy, Councils, Voluntary Sector, Patients, Local Health and Social Care Providers across the ICS, regionally and nationally. Assimilating a range of conflicting, highly complex and contentious viewpoints at times, using strong leadership and influencing skills to gain consensus, set direction and resolve problems, adapting interpersonal skills to deliver difficult messages to large groups in hostile and antagonistic environments at times. Management of dispute resolution processes, both at a local level and referrals to the National NHS Litigations service. Work in partnership with lawyers on case management of disputes. Oversight of practice resilience, ensuring business continuity arrangements are in place, attending site when appropriate to work with practice staff to mobilise plans. Attendance at senior management meetings at ICS level. Lead and oversee effective communication method with practices, such as Practice Manager webinar and General Practice Update. Line management of the Senior Delegated Commissioning Managers.