Our client is a dynamic organisation that values collaboration, innovation, and dedication. They are passionate about delivering extraordinary results and are committed to supporting their team members in achieving both personal and professional goals. By joining their vibrant and inclusive workplace, you will be part of a community that celebrates diversity and fosters growth.
* Generous annual leave allowance
* Opportunities for professional development
* Flexible working hours
* A supportive and collaborative team environment
* Access to wellness programmes
* Employee discounts and perks
In this role, you will support the team by managing a variety of tasks, including:
* Processing a high volume of internal and external emails
* Making and receiving calls to provide excellent customer service
* Troubleshooting and assisting with customer inquiries
* Scheduling technician appointments and processing job cards
* Regularly reporting on KPIs related to warranty claims
* Managing the stock portfolio of parts and components
* Receiving and processing orders from valued customers
To thrive in this role, you will possess:
1. Strong attention to detail
2. A hardworking and resilient attitude, with a determination to succeed
3. Excellent communication skills and a commitment to exceptional customer service
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