Senior Operations Manager - FM
Wiltshire
£70,000 - £75,000 + £9K Car Allowance + Bonus + Excellent Benefits Package
A truly unique opportunity to join a market leading facilities management business in the newly created role of Senior Operations Manager.
This is a key role for the business where you will be pivotal in developing, maintaining, and enhancing relationships with the client and key stakeholders. The expectation is that you will provide excellent operational leadership and ultimately be responsible for the smooth day-to-day running of contracts within your remit. A technical background would be an advantage; however, it is not essential as there is adequate knowledge and technical experience within the wider leadership team.
This role will manage a multitude of clients across the Bristol & Swindon areas, so the successful candidate must live within a commutable distance to either location. The contracts are full TFM contracts, heavily weighted towards hard services, with a TCV of circa £12 million.
Other responsibilities will include:
1. Accountable for the financial performance of the contracts.
2. Full P&L responsibility.
3. Ensure that all risks relating to (SHEQ) safety, health, environment, and quality are effectively managed.
4. Develop effective working relationships with operational personnel, business partners, suppliers, and sub-contractors.
5. Ensure a strong relationship is maintained with clients, staff, and subcontractors.
6. Set, monitor, and control SLAs.
7. Seek out potential growth opportunities within the contract where possible.
Maintaining a positive and successful relationship with each client will be your primary responsibility. You will be expected to work closely with the client to ensure a close working partnership is maintained.
Candidate Profile:
1. Proven/successful background managing multi-site contracts with a similar CV (+ £10 million).
2. Technical background is an advantage; however, it is not essential.
3. Previous management experience gained within the FM/building services or engineering sector.
4. 5 years+ experience working within the facilities management sector.
5. Excellent communication skills.
6. Hardworking & driven individual committed to the job.
7. Commercially aware - sound ability to spot opportunities.
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