Assistant Service Manager - Refrigeration Industry
A well-established manufacturer of bespoke walk-in cold rooms and mortuary suites, based in King's Lynn, is looking to expand and improve its aftercare support through the addition of a new Assistant Service Manager.
About the Role
This is a full-time, office-based position, working Monday to Friday, 8:30 AM - 5:00 PM. The role includes:
Competitive salary (around £45k)
25 days holiday
Employer pension scheme
Key Responsibilities
Supporting the Service Manager, including covering duties during their absence
Communicating confidently with clients to establish service requirements
Coordinating service engineers to diagnose faults and manage any necessary remedial work
Processing paperwork and relevant charges post-service completion
Helping to establish a spare parts inventory and assisting in picking and packing parts
Identifying warranty trends and working towards effective solutions
Ensuring technical compliance through the issue of RAMS and sign-off procedures
Ideal Candidate
This role would suit someone with refrigeration experience who may be looking to step back from hands-on site work. The ideal candidate will have:
A minimum technician qualification (City & Guilds 2079) and ideally an electrical qualification or time-served experience
Strong fault-finding and diagnostic skills
The ability to read wiring diagrams and knowledge of RDM & LAE controls (beneficial)
Experience i...