Our client is seeking to recruit a native speaking German Customer Service Advisor to join their small team based in Central Cambridge. Candidates will be able to demonstrate previous experience within a customer service/administrative based role. You will have an excellent customer-focussed manner and be a friendly and enthusiastic team player, with a flexible attitude to assist and provide support wherever needed. This is a part-time role, working 20 hours a week. Your working pattern will be 4 hours per 4 days (2 days from home, 2 from the office) plus 4 hours during the weekend anytime from home (preferably 2 hours on Saturday and 2 hours on Sunday). Key Duties Reply to customer enquiries, mainly via email, but also taking some calls (when office based) Amend bookings and arrange/address special requests Pro-actively deal with any customer issues arising Addressing customer complaints, escalating where necessary Providing additional support to the team during quieter periods. This can include assisting with translation work Key Skills and Experience Native German speaker (fluency in both written and spoken English and Native Language) Good problem-solving skills Committed and hard-working with a flexible approach Demonstrable experience with Customer Service/Administrative based roles Previous experience within the Travel industry would be advantageous Self-starter, motivated with a positive 'can-do’ attitude Well-organised with the ability to prioritise workload Great customer-focused manner, effective communicator Strong attention to detail Good IT skills with competency in MS Office