Join our team and take the lead in complex client onboarding projects, driving business expansion in a dynamic and fast-paced environment.
As a Product Implementation Vice President within the Commercial Bank Client Onboarding team, you will manage production implementations for our top-tier clients, ensuring a seamless and exceptional end-to-end client experience. Collaborate closely with clients and product teams to execute complex, large-scale onboarding projects. Be a part of our mission to deliver innovative payments and receivables solutions to a diverse global clientele.
Job responsibilities
* Serve as the client-facing technical contact for treasury product implementations with global Commercial Banking clients.
* Provide consultative advice on technical aspects of treasury solutions, supporting sales partners and the sales process.
* Support ad-hoc online banking testing requests for new CB clients.
* Facilitate host-to-host implementations utilizing ISO XML.
* Manage client and internal partner expectations with consultative advice on technical aspects of treasury solutions.
* Translate business requirements into detailed technical specifications for treasury services.
* Utilize MS Office tools to document scope, meeting agendas, minutes, and project plans.
* Use workflow tools for status updates and document repository management.
* Establish timeliness and dependencies to exceed client and partner expectations.
* Demonstrate creative problem-solving and judgment.
Required qualifications, capabilities, and skills
* Experience in technical project management for complex treasury/cash management implementations.
* Technical client consulting experience in systems integrations, API connectivity, or file format mapping.
* Knowledge of ISO 20022 or EDI message formats.
* Confidence in interacting with technology teams (application development, Quality Assurance, Production Support).
* Ability to embrace change and actively participate in process enhancements and new product development.
* Passion for delivering consistent, exceptional client and partner experiences.
* Comfort in a fast-paced, dynamic client-facing environment.
* Strong communication, partnership, and influence skills to lead others toward common goals.
* Adherence to policy and procedures, meeting or exceeding established SLAs.
* Proficiency with technology such as WebEx, Zoom, and other collaboration tools.
* Experience with MS Office Suite.
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