Job summary Urgent, Emergency and Acute Medicine are looking to appoint a Admin Manager who is an enthusiastic and committed individual to assist the Deputy Operations Manager in being responsible for the day to day provision of an effective and efficient Admin function within UEAM this includes the Emergency Department, Urgent Treatment Centre and Acute Medical Unit based at the William. Harvey Hospital This key role will be responsible for the delivery of an innovative, professional, high quality and efficient administrative service, through leading the day to day operations of the reception teams, co-ordinating and distributing work, whilst ensuring motivation and performance levels are maintained. Main duties of the job This role will be responsible for the day to day management of Admin staff within theUEAM Care group. The successful candidate will be well organised and able to prioritise work. This role will manage multiple admin teams. The post holder will be expected to manage and devise rotas or systems to ensure competing workload demands and short-notice periods of leave are adequately and equitably met. As part of this role, you will be required to support the Deputy Operations Manager to review, develop and implement processes and systems. Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential combined with line management responsibilities. The post holder will need to be calm, patient and possess an excellent customer service manner. About us We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day. Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above Date posted 03 February 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum Contract Permanent Working pattern Full-time, Flexible working Reference number 344-0316WHH Job locations William Harvey Hospital Kennington road Ashford TN240LZ Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Job description Job responsibilities Please scroll down to access the full Job Description and Person Specification located in Documents to download. If you have further queries please dont hesitate to contact the line manager using the contact details below. Person Specification Skills and Experience Essential Excellent organisational and time management skills Previous experience of managing and supervising staff, or working towards this, including allocation of work, identification of training and development needs, performance and management Strong leadership qualities, with the ability to lead, motivate and involve others Substantial customer service Able to priorities workload and meet deadlines Influencing skills Problem-solving/decision making skills Desirable NHS administrative experience Basic experience of a financial system i.e. Business World Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions Knowledge Essential Computer literacy to include Microsoft office suite, including excel Understanding of the world of quality improvement as it operates within healthcare An understanding of and empathy with management constraints and challenges in the NHS relating to external audits and clinical governance Understanding of Information Governance and GDPR processes as relevant to national clinical audits and research in the NHS Desirable Basic understanding of medical terminology Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes Qualifications Essential GCSE or equivalent in Maths and English Relevant IT skills to include: email, excel, word Person Specification Skills and Experience Essential Excellent organisational and time management skills Previous experience of managing and supervising staff, or working towards this, including allocation of work, identification of training and development needs, performance and management Strong leadership qualities, with the ability to lead, motivate and involve others Substantial customer service Able to priorities workload and meet deadlines Influencing skills Problem-solving/decision making skills Desirable NHS administrative experience Basic experience of a financial system i.e. Business World Ability to concentrate and focus on diverse tasks whilst dealing with frequent interruptions Knowledge Essential Computer literacy to include Microsoft office suite, including excel Understanding of the world of quality improvement as it operates within healthcare An understanding of and empathy with management constraints and challenges in the NHS relating to external audits and clinical governance Understanding of Information Governance and GDPR processes as relevant to national clinical audits and research in the NHS Desirable Basic understanding of medical terminology Understanding of health and social care sector, including working knowledge of NHS structures, policies and processes Qualifications Essential GCSE or equivalent in Maths and English Relevant IT skills to include: email, excel, word Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name East Kent Hospitals University NHS Foundation Trust Address William Harvey Hospital Kennington road Ashford TN240LZ Employer's website https://www.ekhuft.nhs.uk/patients-and-visitors/ (Opens in a new tab)