We are excited to be working with a Freight Forwarder who due to growth and expansion are now looking for an Operations Assistant to join their busy team in Baildon, Bradford This role is the foundation of what a Freight Agency does : to provide excellent levels of service to clients and external salespeople. This will be achieved through the role holders skilled and professional telephone manner, more general communication skills and an in-depth knowledge of the customer service and documentation required for bookings that have differing requirements Accountabilities: Maintain consistent levels of accuracy in data records on all systems used in the role Maintain productivity at or above agreed levels To work as a team to demonstrate excellence in all aspects of the team’s overarching purpose: to provide excellent levels of service to around 50% of the client base. To demonstrate Freight Agency’s core values at all times Key Responsibilities: Deal with customer queries via telephone/email Monitor and maintain shared inbox Undertake customer bookings and input data into Multi Freight /Cargo Wise Liaise with Customers, sub-contractors, suppliers and agents Check and send customer documentation Produce bills of lading Provide bill of lading instructions Essential Attributes: Ability to work independently Ability to work as part of a team Willingness and ability to be flexible Ability to work under pressure Ability to multi-task Competencies: Attention to detail Decision-making ability Good organisational skills Good communication skills (verbal and written) Ability to use Excel, Word and Outlook Professional telephone manner Ideally you will have at least 18 months experience working in a Freight Forwarding environment. This role offers a highly competitive salary with great benefits. If you are interested in this please apply with your CV.