�? 1st Line Support �? Help Desk �? IT Support Technician �? IMMEDIATE START �??? £12.82ph?? Newport - on site 5 days per week (�? NON - NEGOTIABLE �?)? 0800 - 1600 Monday - Friday 6 months (extension likely) Duties Taking ownership of 1st line support issues, ensuring complete customer satisfaction and maintaining IT documentation.Troubleshoot and diagnose IT problems reported via the ticketing systemManage end-user hardware setup and troubleshooting, including printers, copiersMaintain stock levels of IT equipment and support Office 365 applications like Email/OneDrive and Windows 10/11.Provide mobile phone support, including Intune installation for iPhone and Samsung devices.Troubleshoot AV equipment for presentations, webcams, and conference meetings via Zoom/Teams. Required Skills Excellent interpersonal & communication skillsProficient in Microsoft Office and familiar with IT support ticketing systemsExperience with network troubleshooting and managing end-user hardware.