Training Support Administrator (FTC) | Welwyn Garden City | Hybrid
About Us
Our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery.
About the role
Our Product Lifecycle manages all the product defining data assets throughout the life of a part. The Engineering Services team is leading the OnePLM programme to connect applications and tools that manage the datasets that are either product defining or part data across all of these different configuration states.
All processes required to create the PLM system are connected through a Digital Thread closed loop between physical and digital domains, transforming how products are engineered, manufactured, serviced & retired.
The Digital Thread seeks to create a single source of truth by following a single set of related data as it weaves in and out of business processes and functions to enable continuity and accessibility.
What you will be doing
* Preparing and updating training materials to make them more engaging and accessible. This includes static content and recorded video sessions.
* Defining a rating / feedback mechanism, collecting feedback and preparing summary reports
* Organising and maintaining the training site structure
* Maintaining training records
We'd love to talk to you if you have...
* A self starter, who can work independently
* An analytical thinker who can break down complex problems into clear and actionable tasks
* Someone who is well organised and pays attention to detail
* The ability to communicate in a clear and engaging manner
* Familiarity with engineering lifecycle terminology
* Comfortable setting tasks for others and asking questions for clarification
Bonus points if you also have...
* Experience of coordinating tasks or activities
* Experience of the engineering lifecycle
* Experience of preparing and publishing content for user consumption in any format
What we offer you...
Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. Currently, we offer technically stretching work, a competitive salary and;
* A Work from Home policy that sees you in the office typically 40% of your time.
* 30 days 'working from anywhere' policy
* Wellbeing support through Apps and an Employee Assistance Programme
* 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase)
* Pension scheme (various options available including employer contribution matching up to 7%)
* Private Medical Insurance
* 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete)
* Train Ticket loan (interest-free)
* Cycle to Work Scheme
* Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices
* Opportunity to participate in Share save and Buy as You Earn share schemes
* 15% discount on Ocado.com and free delivery for all employees
* Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary)
We also have regular divisional socials, sports clubs not to mention the Ocado Technology Academy for a packed schedule of courses, conferences and events. If you think you have what it takes to make a difference, please submit your application below.
Be bold, be unique, be brilliant, be you. We are looking for individuality and we value diversity. We are an equal opportunities employer and we are committed to treating all applicants and employees fairly and equally. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive work environment.
If you have any support or access requirements, we encourage you to advise us at the time of application.
We are thrilled to welcome applicants from across the world. Whilst we are able to offer visa sponsorship, please note that we are only able to cover costs relating to the Certificate of Sponsorship and the Immigration Skills Charge only. For all employment offers made for UK roles, it is expected that you will be based in the UK in commutable distance, ready for your first day of work, so please keep this in mind. If you have any questions, please don't hesitate to ask.
Due to the energising nature of Ocado's business, vacancy close dates, when stated, are indicative and may be subject to change so please apply as soon as possible to avoid disappointment. If you have applied and been rejected for this role in the last 6 months, or applied and been rejected for a role with a similar skill set, we will not re-evaluate you for this position. After 6 months, we will treat your application as a new one. All benefits information is subject to change and the terms of the individual arrangements. Please assume you have been unsuccessful if you haven't heard from us within 4 weeks.
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