Junior Service Manager - Based in Staines!
Salary: £27,500 per annum
Work Hours: 37.5 hours per week (Monday to Friday, 9:00am - 5:30pm with 1 hour lunch break)
About the Role: As Junior Service Manager, you will be responsible for:
1. Arranging Planned Servicing: Managing service visits for products, which require servicing every six months or once a year.
2. Arranging Site Visits for Breakdowns: Answering incoming requests (via phone call or email) from customers requiring their product to be fixed.
3. Updating Customers: Emailing customers our engineer’s worksheet and letting them know the outcome of the site visit.
4. First Contact Point for Customers: Answering the telephone and dealing with customer enquiries.
Your Characteristics:
* Structured: Organised and proactive individual.
* Problem-solver: Takes ownership and resolves issues.
* Good Communicator: Strong written and spoken communication.
* Team Player: Good with working in a team environment (be personable and outgoing).
* Growth Mindset: Willing to learn new skills and develop.
Your Qualifications: