• • • • • • • • Client Advisor - Harrods Menswear A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community. Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care. Position: Client Advisor Job Mission: Contribute to the store’s business by delivering exceptional clienteling, meeting key performance indicators (KPIs) such as conversion rates, cross-selling, AVT, upselling, and strategic zoning. Role & Responsibilities Client Management • Master the entire Client Journey. • Create emotional connections and foster customer desire for products. • Engage both existing and prospective clients according to the weekly plan set by Store Management. • Deliver the Valentino Couture Service impeccably across all phases: pre-sale preparation, greeting clients, understanding their needs, presenting products, closing the sale, and bidding farewell. • Focus on developing and retaining existing clients while actively recruiting new ones. • Engage clients during every sales opportunity—whether through walk-ins, private appointments, or phone consignments. • Collaborate actively in sales partnerships and participate in OTO appointment routines. Operations and Visual Merchandising • Manage all sales and after-sales activities, including boutique returns, end-of-season stock, customer returns, repairs, and handling complaints. • Ensure products are properly maintained and replenished on the sales floor. • Stay informed about warehouse stock across all categories to ensure proper shelf replenishment and maximize sales opportunities. • Adhere to administrative and operational procedures. • Collaborate with In-Store Visual Merchandising to follow display guidelines and provide relevant updates to store management. • In the absence of an Operations HC, assist with operational tasks, including shipping/receiving. Key Competencies • Human Touch & Empathy: Foster emotional connections by showing empathy and understanding in client interactions. • Brand Belief: Fully embrace and communicate the brand's story, mission, and ethos. • Brand Representation: Embody and represent the brand’s values, attitude, and tone of voice in all customer interactions. • Industry Awareness: Stay informed about global and local brand developments and trends. • Transactional Skills: Efficiently handle tasks and actions necessary to fulfill client requests and drive sales. • Commercial Acumen: Utilize consultative selling techniques to close sales, upsell, and cross-sell effectively. • Branding Expertise: Enhance the client experience by weaving the brand narrative into interactions, elevating the perceived value of products. • Relational Skills: Build meaningful, human connections with customers, adapting to their individual needs and situations. • Emotional Influence: Drive customer behavior by eliciting emotions that positively impact their purchasing decisions. The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equity. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.