SF Recruitment are currently recruiting for a Technical Support Agent based in Newark, Nottinghamshire Area.
This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace!
Experience within a first line/technical customer service role is essential, ideally within a fast-paced business to business organisation.
Strong Excel skills are key to be successful within this role!
Responsibilities Include:
1. You will provide first line technical telephone support to customers where you will analyse, investigate, and resolve hardware, software and network faults and issues, or alternatively, escalate if deemed necessary.
2. Working closely with team members, you will efficiently manage your own individual tasks whilst also supporting the overall team workload.
3. You will accurately process all orders and package parts ready for despatch to customers.
4. Answering and responding to incoming calls and email from customers and managing orders.
5. Generating reports for the management through internal systems as well as Excel and delivering them in a timely manner.
6. Extensive data entry and data management that requires attention to detail.
7. Managing and cross-checking back-order reports (in-house and 3rd party contractors).
8. Providing back-up support to the customers at weekends (1 to 2 per month).
9. Team leading during line manager absence.
10. Other ad hoc administration and customer service tasks as required.
The ideal candidate will have:
1. A self-motivated person, driven to get things done.
2. Ability to work under own initiative with strong organisation skills.
3. Brilliant communication skills and a great ability to translate plans into action.
4. Proficiency in Microsoft Office.
5. A 'can do' attitude and confidence in multitasking.
6. Effective time management skills with the ability to meet set deadlines.
7. Attention to detail with the ability to analyse information.
Hours: Monday - Friday 9.00 am - 5.00 pm
Salary: £27,000 - £28,000
If you think you have the relevant experience, please apply online now. #J-18808-Ljbffr