Key Result Areas: Provide administrative support to the Physiotherapy Pain Co-ordinator. This position requires some knowledge of medical terminology. Transcribe clinic letters and reports and emails which may include touch typing from audio and/or copy typing from written documentation, ensuring they are ready for approval by clinicians within specified timescales. Scanning referrals/questionnaires/protocols onto various IT systems. Input referrals onto Lorenzo and send relevant letters/texts to patients. To book outpatient appointments within appropriate timescales under the direction of the Pain Co-ordinator. Monitor Clinic Slots and escalate clinic gaps to relevant lead. Monitor patient pathways to ensure patients remain within the 18 week RTT timescales and escalate to the Pain Co-ordinator any 18 week RTT breaches. Schedule, manage, negotiate, arrange and amend appointments and clinics working within established guidelines. This will include dealing with telephone enquiries from patients and hospital staff on a daily basis. Manage, document and escalate telephone calls where the patient has become aggressive, upset or convey self-harm or suicidal intent. Carry out departmental administration tasks as required. Cover administrative tasks for the Respiratory Service as Directed by the Pain Service Co-ordinator. To assist colleagues as directed by the Supervisor/Line Manager in times of pressure of work. Book translation services for patients as required. Keep an up to date clinic code list. Contribute to building effective teamwork in exchanging views, ideas and communicating effectively. Knowledge, Skills and Experience Administration tasks will include producing clinic letters, ensuring all referrals are acted upon, inputting information into excel databases. Communicate with patients, Physiotherapy staff, Consultants, G.Ps and other healthcare professionals to maintain an efficient and professional service. Open and arrange for referrals to be triaged by the specialist physio, prioritising tasks that require urgent attention and ensuring that relevant documentation is acted on promptly as directed by the line manager. Escalating queries or concerns to the Pain Co-ordinator/ Management Team/Clinicians as appropriate. Liaise with the appropriate administrator to order questionnaire supplies/stock ordering for the department. Receive and sign for items delivered to the service and ensure their appropriate distribution. Support the Pain Co-ordinator in the training of new starters/less experienced staff. Measurable Result Areas Competent to use the Trusts current patient access system to register, view and retrieve patient information, on behalf of Pain Management staff as requested and to use this system to schedule, manage, negotiate, arrange and amend pain management appointments and clinics. Competent to use the e-RS system to view, retrieve and upload patient referrals. To enter relevant information, in an accurate and timely manner. (i.e patient demographic, appointment details and scheduling data).