Job summary An exciting opportunity has arisen for a Band 3 Team Administrator to join the fantastic team in the Harbour, Hospital, Blackpool. You will have a caring and flexible approach to meet service requirements and will work well both in a team and independently. We are seeking an enthusiastic individual who is able to take on new challenges and provide the best possible service to clinicians, nurses and families alike. The purpose of this role is to provide an efficient and high standard of administrative service to the ward; to ensure that a welcoming and professional greeting service is provided to patients and visitors; to ensure the smooth running of the admission and discharge process for patients on the ward and to ensure accurate and timely completion of data recording.The post holder will be required to work flexibly in response to the needs of the networks administrative service providing cover on various sites as directed by their Line Manager to ensure continuity of a quality service provision. Due to the nature of the role we can only accept applications from those age 18. Working Pattern (Hours): Full Time Hours/ Sessions per week: 37.5 Hours per week Main duties of the job o Act as a first point of contact for patients, relatives and visiting staff, welcoming them to the ward and dealing with any queries regarding admission, discharge, visiting times.o To demonstrate good communication skills when dealing with patients, families, multidisciplinary teams, other departments and hospitals and community health professionals.o Answering the telephone in a professional and welcoming manner, responding to enquiries where possible and escalating appropriate enquiries to the nursing or medical team.o Contacting the ward for visitors and non-ward staff as appropriate.o Liaise with other departments/hospitals to obtain medical records. Filing investigation reports into patient file.o To use a professional approach and demonstrating tact, diplomacy, persuasive skills and empathy - referring on to ward manager/co-ordinator where appropriate.o Regularly check emails throughout the working day.o Order staff uniforms as and when required through eProcurement.o Attend Ward Governance Meetings and minute as well as other meetings when required.o Regular staff filing is kept up to date daily.o Input Supervisions and Appraisals. About us Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care. The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area. For more information please visit our website via Lancashire & South Cumbria NHS FT Date posted 10 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year subject to confirmation Contract Permanent Working pattern Full-time Reference number 351-FYL590-TG Job locations The Harbour Windmill Rise Blackpool FY4 4FE Job description Job responsibilities Complete any adhoc jobs requested by the Ward Manager / Deputy, in line with the needs of the service. Ensure bank shifts on Healthroster / Safe care are approved daily. Ensure all asset logs are completed for Ward and Admin Office. Ensure all demographics are up to date on RiO. Ensure all 132 Rights are updated on Nerve centre daily. Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role. For further details / informal visits contact: Job description Job responsibilities Complete any adhoc jobs requested by the Ward Manager / Deputy, in line with the needs of the service. Ensure bank shifts on Healthroster / Safe care are approved daily. Ensure all asset logs are completed for Ward and Admin Office. Ensure all demographics are up to date on RiO. Ensure all 132 Rights are updated on Nerve centre daily. Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role. For further details / informal visits contact: Person Specification Education/Qualification Essential NVQ Level 3 in Customer Care - or equivalent experience Demonstrable commitment to continuous personal development Knowledge Essential Intermediate knowledge of a range of administrative procedures and practice Desirable Knowledge of mental health issues Experience Essential Previous experience in customer services or administration Desirable Previous experience as a Ward Administrator skills and Abilities Essential Excellent communication and interpersonal skills Proactive with the ability to make decisions and solve routine problems Take a flexible approach to duties and working hours to ensure essential tasks are covered and completed Productive team member with the ability to work independently as required Person Specification Education/Qualification Essential NVQ Level 3 in Customer Care - or equivalent experience Demonstrable commitment to continuous personal development Knowledge Essential Intermediate knowledge of a range of administrative procedures and practice Desirable Knowledge of mental health issues Experience Essential Previous experience in customer services or administration Desirable Previous experience as a Ward Administrator skills and Abilities Essential Excellent communication and interpersonal skills Proactive with the ability to make decisions and solve routine problems Take a flexible approach to duties and working hours to ensure essential tasks are covered and completed Productive team member with the ability to work independently as required Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Lancashire & South Cumbria NHS Foundation Trust Address The Harbour Windmill Rise Blackpool FY4 4FE Employer's website https://www.lscft.nhs.uk/ (Opens in a new tab)