We are currently seeking to appoint a Medical Receptionist for 30 hours per week at our friendly, supportive practice, to provide a high level of quality care to our patients.
Hours of work will be:
Monday 13:30 - 18:30
Tuesday 07:00 - 15:00
Thursday 12:30 - 18:30
Friday 12:30 - 18:30
As a forward-thinking and innovative practice, we require a similarly motivated and enthusiastic receptionist to join our team.
Main Duties of the Job
Being a first point of contact for our patients, whether it be face to face or by telephone, to offer support and guidance on choosing the right service at the right time.
Dealing with administrative tasks behind the scenes, processing incoming documents from third parties, prescriptions, GP requests, and much more.
About Us
The clinical team consists of five GP Partners, four Salaried GPs, four Practice Nurses, two HCAs, and one Phlebotomist, as well as an extended team of pharmacists, social prescribers, and first contact practitioners, all supported by a committed administrative and managerial team.
Job Responsibilities
General Administration
* To have a thorough knowledge of all practice procedures.
* Pulling/filing notes for surgeries and updating as necessary.
* Processing and distributing incoming and outgoing mail.
* Filing and retrieving paperwork/correspondence, including filing to patient records.
* Computer data entry, processing, and recording information in accordance with practice procedures.
* Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
* Cover sickness/annual leave and work reasonable overtime when required, including some weekends.
Reception
* Receiving patients and consulting with members of the practice team.
* Handing completed repeat prescriptions to patients and checking names and addresses.
* Be able to cover all reception positions as necessary.
* Taking messages and passing on information.
* Processing personal and telephone requests for appointments, telephone consultations, and ensuring callers are directed to the appropriate healthcare professional.
* Initiating contact with and responding to requests from patients, other team members, and associated healthcare agencies and providers.
* Ensure that the system is operational at the beginning of each day and switched over to night service, with the answer phone operational at the end of each day.
Appointment System Management
* Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical records.
* Monitor the effectiveness of the system and report any problems or variations required.
Deal with home visit requests, carefully noting all details.
Arrange transport to hospital appointments for housebound patients.
Medical Records Management
* Ensure that all records are accurately compiled in advance for each consulting session.
* Retrieve and refile records as required, following records management processes.
* Ensure correspondence, reports, results, etc., are filed in the correct record.
Processing repeat prescriptions in accordance with practice guidelines.
Handing completed repeat prescriptions to patients and checking names and addresses.
Consultation Room Preparations
* Clearing and re-stocking of consulting rooms as required.
* Consulting rooms prepared in readiness for each consulting session.
* Rooms are checked at the end of each consulting session and left tidy and secure.
Person Specification
Qualifications
* GCSE grade A to C in English and Maths.
* Experience of working within a busy reception team.
£11.50 an hour. This will be increasing in April 2025.
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