Do you have problem solving skills and a flexible approach, with an ability to develop people and teams? Are you interested in working in one of Bradford's key visitor attractions?
About us
The National Science and Media Museum (NSMM) has now re-opened following a temporary closure and a once-in-a-generation transformation through a £6 million capital project called 'Sound and Vision', thanks to support from the National Lottery Heritage Fund. The museum has a new passenger lift, improvements to the main entrance and will be opening new permanent galleries (in Summer 2025).
To support our Operations teams in delivering a world-class welcome, we are looking for Duty Managers at NSMM on a permanent basis, with various hours available (full and part-time).
About the role
As Duty Manager, you will be responsible for the day-to-day running of the Museum, ensuring the health and safety of all our public spaces and supporting the visitor-facing teams to deliver a high-quality experience for all our visitors.
Working within a team of Duty Managers, you will be responsible for the line management of our Visitor Experience team. Leading by example, you will maintain high standards by conducting regular walk arounds, engaging with staff and visitors, and using your problem-solving skills and flexible thinking to take control of incidents as they arise throughout the day. You will champion our values, both with visitors and staff, and support our mission to ensure that the National Science and Media Museum is a welcoming and inclusive space for all.
About you
You will have good communication skills and an understanding how to motivate and develop people and teams. You will be flexible and adaptable, able to problem-solve and, with support and training, be able to deal with difficult situations as they arise. You will work well within diverse teams and will be able to build effective working relationships. Experience working within or implementing Health and Safety policies will be useful.
Don't feel you meet all the criteria? We welcome you to apply even if your experience doesn't match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under 'Attachments' on the vacancy listing on our website for more details about the role and the application process or click 'Apply Online' to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you'll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
* Meaningful work. We're a mission-led organisation where the work you do supports us in Inspiring Futures.
* Career growth. We offer enhanced support with personal and professional development.
* Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
* Health & Dental Insurance. Extra peace of mind, from day one.
* All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
* Enhanced contributory pension. To support you in saving for the future.
* Interest-free loans. When you need a little extra cash for life events or home improvements.
* Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group's five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures .