Job summary Are you an excellent communicator with a passion for healthcare? Were seeking an enthusiastic and adaptable administrator to be part of our Neighbourhood Mental Health Team in Worcester. This role is 37.5 hours a week between Monday to Friday 9am to 5pm. We support flexible working requests. In this important role, you'll be using your knowledge, experience, and expertise to provide essential administrative support to our hard-working frontline NHS teams. No NHS experience is required, but a passion for excellent patient care is a must. You will be a strong communicator as you will be supporting wide range of people, including patients and health care professionals. You will need to be responsive and adaptable to the needs of the service, but you can be sure that your hard work will be making a real difference to our patients and service users every day. What's in it for you? Comprehensive induction and local orientation. A wide range of opportunities for you to develop your skills and experience. Support from the wider team. Still have questions? The recruiting manager would love to hear from you, their contact details can be found in the job advert. Main duties of the job A typical day as an administrator may involve: Maintaining patient records effectively and accurately General office duties such as typing, scanning, photocopying, printing Scheduling appointments and meetings Handling correspondence ingoing and outgoing mail Handling queries over the telephone and face to face from staff, patients, and external agencies Looking after the shared email inbox Assisting the team with various administrative tasks Supervising staff About us At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people (all 4500 of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites. We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities. What we offer; 27 days leave plus bank holidays, increasing up to 33 days with long service Generous NHS pension and enhanced pay when you work unsocial hours Flexible and agile working opportunities Great maternity, paternity, and adoption support Wide range of supportive staff networks Health and wellbeing opportunities If you would like to know more, please visit our website. Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trusts understanding of where you gained interest in working for the Trust. Date posted 30 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number C9798-1141 Job locations Studdert Kennedy House Spring Gardens Worcester WR1 2AE Job description Job responsibilities The job description and person specification gives you all the information you need about this role. Job description Job responsibilities The job description and person specification gives you all the information you need about this role. Person Specification Experience Essential Recent, relevant Administrative/Secretarial experience. Desirable Previous relevant NHS experience. Minute taking experience. Additional Criteria Essential Professional manner as a representative of the Trust. Ability to meet the travel requirements of the role. Qualifications Essential Educated to vocational level 3 in Business Administration OR Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Knowledge Essential Knowledge of a range of administrative and secretarial procedures and systems. Skills and Abilities Essential Manages own workload and able to work independently as well as part of a team. Ability to communicate clearly and effectively in English in both verbal and written formats. Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving. Accuracy and attention to detail. Desirable Audio typing skills Minute taking skills Person Specification Experience Essential Recent, relevant Administrative/Secretarial experience. Desirable Previous relevant NHS experience. Minute taking experience. Additional Criteria Essential Professional manner as a representative of the Trust. Ability to meet the travel requirements of the role. Qualifications Essential Educated to vocational level 3 in Business Administration OR Educated to vocational level 2 with NHS administrative experience and will be expected to undertake the relevant level 3 qualification on appointment to post. I understand that I will be asked to provide original certificates to verify my qualifications at point of offer. Knowledge Essential Knowledge of a range of administrative and secretarial procedures and systems. Skills and Abilities Essential Manages own workload and able to work independently as well as part of a team. Ability to communicate clearly and effectively in English in both verbal and written formats. Ability to deal with non-routine activities such as answering queries, progress chasing and task-related problem solving. Accuracy and attention to detail. Desirable Audio typing skills Minute taking skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Herefordshire and Worcestershire Health and Care NHS Trust Address Studdert Kennedy House Spring Gardens Worcester WR1 2AE Employer's website https://www.hacw.nhs.uk/careers (Opens in a new tab)