Summary
Apprentify are hiring on behalf of B&Q for enthusiastic, confident and personable individuals to join their team as a Showroom Advisor and enrol on our bespoke level 4 Sales Showroom apprenticeship programme.
Wage
£25,378.08 a year
Training course
Sales executive (level 4)
Hours
Shifts Monday-Sunday, between 7am-10pm.
36 hours 45 minutes a week
Possible start date
Sunday 30 March
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Sales matter in this role, but your real focus will be the customer. You’ll ask questions and explore possibilities to recommend the right finance, products and installation options. You’ll use software to produce inspirational designs that will bring customer projects to life. Coordinating multiple projects & supporting customers virtually and face-to-face, you’ll take customers on a journey from inspirational ideas through to delivery, helping to make their dreams a reality.
“We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools, and confidence they need to create a home they’ll love. Join us as a Showroom Advisor and you’ll help some of their boldest kitchen and bathroom ideas take shape.”
Daily roles and responsibilities will include;
CUSTOMER:
* Actively approach your customers, engaging with them naturally
* Understand customer needs, provide appropriate solutions and build lasting relationships with both retail and trade customers
* Actively promote company services such as finance, trade and installations to fulfil the customer project needs
* Create accurate designs that delight customers and turn enquiries into sales
* Turn negative customer situations into positive outcomes, finding solutions for enquiries and aftersales resolutions
* Ensure all types of customer communications are dealt with professionally
* Encourage customer feedback, share it with Managers and use it to improve service
INSTALLATIONS:
* Sign up company installers and support them to give the best service to customers
* Using company systems to process the customers’ project from end to end for both supply and installation-based customers
* Support Showrooms Manager and Project Coordinator to deliver all aspects of the installations service
SYSTEMS & PROCEDURES:
* Utilise all available tools, reports and systems throughout the customer journey to maximise sales
* Ensure display area and Showroom environment meets operational standards and delivers a great customer experience
* Work with colleagues across the store to help and support them including sharing knowledge in your area of expertise to help drive sales
* Adhere to the policies, processes, and regulations relevant to your role and store, ensuring these are implemented consistently
* Take personal responsibility for operating in a safe and legally compliant way
* You may be required to undertake other duties from time to time as reasonably required
Where you’ll work
B & Q PLC
Marshall Lake Road
Solihull
West Midlands
B90 4RB
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
APPRENTIFY LIMITED
Your training course
Sales executive (level 4)
Equal to higher national certificate (HNC)
Course contents
* Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
* Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
* Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
* Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
* Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
* Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
* Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
* Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
* Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
* Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
* Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
Your training plan
As a Showroom Advisor, you will be working towards the Level 4 Sales Showroom qualification provided by Apprentify, alongside your daily roles and responsibilities. Your apprenticeship will cover areas such as Sales Fundamentals, The Sales Lifecycle, Negotiation Skills and Closing a Sale, and will be delivered through;
* A mixture of face-to-face and virtual training sessions with your industry specialist learning coach every 4-6 weeks
* A mixture of on and off the job training, including workshops and webinars
* Progress reviews to discuss development of KSBs
More training information
As an apprentice, you study while you work; a minimum of 6 hours per week of your time at work (if full-time) will be dedicated to your apprenticeship. Upon completion of the programme, you will achieve a Level 4 Sales Executive apprenticeship standard, which meets the eligibility requirements for Sales Certification at Level 4 with the Institute of Sales Professionals (ISP).
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Customer care skills
* Problem solving skills
* Team working
Other requirements
N/A.