Life can sometimes be unpredictable, and it pays to plan ahead. Our aim atLegal & General Retailis to help our customers plan for the unexpected, achieve financial security for their tomorrow, and protect everything that's important to them. To better understand our customers and meet their needs, we've brought our protection, retirement ie, savings, lending, and advice, fintech and mortgage businesses under one umbrella. Created at the start of 2022 through the merging of our long-standing and trusted retail retirement and insurance businesses, we're a fast-growing division with big, customer-centred ambitions.
Job Description
We're recruiting for aTechnical &ernance Claims Consultant to join us, On a hybrid basis in our Hove office. Working Monday - Friday!
You will provide a pro-active andprehensive claims administration across our account portfolio within a Technical Claims team, acknowledgingplaints, appeals, providing servicing updates and management of other technical tasks, whilst ensuring accurate records are maintained on our systems. What you'll be doing:
1. Triaging new queriesing into the Technical &ernance (T&G) team mailbox and ensuring they are actioned to support the service delivery of the Technical &ernance Team
2. Undertaking technical team reviews, including requesting or following up on medical evidence or outstanding requests to ensure regular updates and good customer service levels
3. Working with the Technical &ernance Manager, in the prioritisation ofplex case roundtables to help progressplex cases within our claims area
4. Support in the provision of data or updates to help build effective relationships both internally and with external IFA's and Policyholders (employers), in order to maximise the effectiveness of our claims management processes including the provision of support for the portfolio management of defined schemes
5. Assist in the provision of Management Information for the Technical &ernance team and the analyses of data for key trends
6. Assist the Technical &ernance manager in the delivery of the T&G training plan
7. Ensure a consistent, timely and accurate level of service is maintained in line with service level agreements and promises made to meet customers' expectations, and that are within scope of Legal & General's Customer Experience, Consumer Duty and Treating Customers Fairly policies. Where failures are identified, provide information and feedback to the relevant areas to enable changes and improvements to be made
Qualifications
Who we're looking for:
8. The drive to take ownership of and resolve customer queries andplaints
9. Excellent IT skills in Word, Excel and other Microsoft products
10. An ability to work to deadlines and targets
11. The jobholder has authorised approval limits as agreed by the Head of Claims
12. Ability to carry out thorough andprehensive investigations to determine eligibility of a Group Protection Claim
13. Responsible for managing own workload and prioritising appropriately
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
14. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes
15. Generous pension contribution
16. Life assurance
17. Private medical insurance (permanent employees only)
18. At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
19. Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice
20. There are the many discounts we offer - both for our own products and at a range of high street stores and online
21. In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information
Legal & General is a leading financial services group and major global investor, named Britain's Most Admiredpany in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future.
We aim to build a better society for the long term by investing our customers' money in things that make life better for everyone.
If you join us, you'll be part of a weing culture, with opportunities to collaborate with people of diverse backgrounds, views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable amodations for candidates with specific needs.
If you're open to find out more, we'd love to hear from you.
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