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Sector: Transport and Logistics
Role: Administrator
Contract Type: Permanent
Hours: Full Time
About Network Rail
Join Our Team at Network Rail! Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We're an organisation where people truly matter, and when you join us, you matter to us and millions of others.
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone.
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you!
What will you be doing?
As a training centre administrator, you will be the first point of contact for our delegates and any visitors to our Larbert centre, addressing enquiries and resolving issues promptly to ensure a positive training experience. You will be responsible for ensuring the smooth and efficient operation of our training facilities.
Key Responsibilities:
* Meet & greet all visitors to the training centre and provide a customer focused experience that supports the effective running of our training centres and any satellite facilities including responding to all customer enquiries and issues.
* Support the safe running of the training centre and other training venues by conducting checks or inspections as directed by the Training Delivery Manager.
* Management of all transactional financial activity, assurance procedures and period reporting associated in support of the Cost Centre Manager. Manage the procurement of goods and services for the Training Centre and accurately record all expenditure.
* Undertake the setting up of training rooms for forthcoming training courses and meetings to provide a positive customer experience.
* Provide support to external training providers and visitors to enable a positive experience of the Training Centres.
* Prepare and arrange training packs for long term storage to comply with record retention periods.
* Provide general administrative support to the onsite training team to support the running of the training centre.
* Provide a consistent telephone presence on behalf of the team delivering excellent customer service levels. Provide communications to the team, including communicating messages as required.
* Certify that the team has adequate support to undertake other duties.
Essential Qualifications:
* Strong customer service approach.
* High level of accuracy and attention to detail.
* Strong written and verbal communication skills.
* Strong time management, organisation and prioritisation skills and the ability to work under pressure and to deadlines.
* Resilient, Adaptable and Flexible.
* IT literate, strong excel, word and PowerPoint knowledge.
* Experience of working in a fast-moving environment.
Administrators may occasionally be expected to cover activities in other training locations.
Desirable Qualifications:
* Railway background.
* Knowledge of the Competence Management System.
* Driving License.
Company Overview:
Every day, 4.8 million people use our network. Keeping Britain moving and building a better railway for the future is full of challenges – but also tremendous opportunities.
We’re proactive in empowering employees with the knowledge to help them progress. We encourage all our employees to be ambitious, and offer great training and career development opportunities.
Your Health, Wellbeing and Benefits:
We believe that safety and performance go hand in hand and this doesn’t just mean safety on the railway! We are committed to the wellbeing of our employees and believe that should come first.
We provide access to support services such as our employee assistance program to help you with finances, family, health and wellbeing. In addition to this, we offer excellent benefits, are sensitive to work-life balance and encourage our employees to use their 5 volunteer days for their favourite causes.
Benefits Include:
* 28 days annual leave entitlement.
* My benefits – Our discounted online shopping site.
* A range of discounted offers including childcare vouchers, healthcare offers – cycle to work, healthcare club discounted membership and other benefits.
* Subsidies of up to 75% on rail and underground season tickets.
* A range of pension schemes.
* 2 weeks paid reserve leave for our Armed Forces community.
Diversity and Inclusion:
‘Diversity’ means recognising differences between people while valuing the contribution they make. ‘Inclusion’ means creating safe and welcoming workplaces with fair cultures that encourage innovative and fresh ways of thinking.
Our aspiration is that the behaviours and actions that support diversity and inclusion will come from the conviction of everyone here at Network Rail – making diversity and inclusion a conscious part of how we run our business throughout Britain.
Disability Confident Leader:
Network Rail is an accredited Disability Confident Leader. This means, where a disabled applicant meets the essential criteria for any of our vacancies, they will receive an interview.
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