Social network you want to login/join with:
Are you passionate about delivering brilliant customer service? Do you enjoy working in a fast-paced environment where you can resolve new and exciting challenges each day? If yes, we want to hear from you!
We’re hiring Customer Services Officers to join our Customer Contact Centre in Birmingham City Centre – we’re right by The Cube and approximately 15 minutes from New Street, Moor Street, and Snowhill stations.
In this role, you’ll provide a first-line response service, including inbound calls, emails, and contact via Social Media, to our 70,000 strong tenants across the Midlands. From Repairs to Housing and Tenancy queries, you’ll take ownership of resolving issues and ultimately make a real positive difference to tenants in need of our support! At times, the nature of the contact from our tenants will be emotive and challenging, so we’re looking for individuals who are resilient and able to bounce back.
This role would suit someone who’s passionate about helping others and thrives on problem-solving. You’ll get to know our tenants and really help those in need of somewhere safe to live. We’ll help you develop and refine a range of transferable skills, with ongoing learning through regular training and development opportunities.
This role is office-based, working 35 hours per week - Monday to Friday, between 8 am and our Contact Centre operates three shifts, so we’re looking for candidates who can work flexibly.
Start date – January 2024.
Our Ideal Candidate:
* Previous experience of delivering first-class customer service, taking ownership of resolving customer queries and responding appropriately to their feedback
* The ability to handle a high volume of customer calls in a calm, confident, and efficient manner at all times
* Strong IT and active listening skills are essential, as is the ability to juggle these to ensure gathering and recording all relevant information from our customers, to ensure a right-first-time resolution to their query.
What’s on offer:
* A highly competitive salary
* Monday to Friday shift pattern – days only, no evenings, nights, or weekends!
* Annual leave starting at 25 days (plus Bank Holidays), increasing to 30 days on service
* Matched contributions Pension Scheme
* Life Assurance
* Access to our Rewards portal with a range of exclusive offers and discounts
* Excellent training and development opportunities, including training courses, job shadowing, and professional qualifications!
Who are Midland Heart? We’re a large and ambitious housing organization providing more people with an affordable place to call home. As one of the top 50 large companies to work for in the UK, we welcome people from every walk of life, at every stage of their career. We expect a lot from our people, but in return, you can be assured of a great place to work, where you will be well rewarded, and where great people are able to succeed.
#J-18808-Ljbffr