Your newpany
I am delighted to be partnering with a truly innovativepany who are driving new ideas and emerging tech within their sector, to improve the efficiencies and processes of their end-users within their specialist markets.
This organisation is a fully remotepany and they are looking for an experienced Head of Service Management who has in-depth knowledge working within an ITIL framework, particularly within Azure and M365 environments. Previous experience in the public sector would be preferable and candidates who have worked with SAAS or on-demand software businesses would be ideal.
Your new role
As the Head of Service Management, you will play a crucial role in leading the IT Service Management (ITSM) practices. Your main responsibility will be to ensure the organisation's IT services are designed, transitioned, managed, improved, and secured in alignment with industry standards such as ITIL V4, ISO 20000, and ISO 27001. You will oversee critical areas including Service Design, Service Transition, Continual Service Improvement (CSI), Live Support, and third-party vendor management. Your strategic leadership and collaboration with internal and external stakeholders will be essential to ensure the delivery of services in accordance with SLA and KPI agreements.
What you'll need to succeed
1. Proven experience in successfully delivering Service Management within an Azure environment.
2. Certification at the level of ITIL V3 Expert, V4 Managing Professional, or ISO 20000 Practitioner.
3. Demonstrable experience in managing third-party vendors and ensuringpliance with IT and security standards.
4. Extensive experience in managing teams across the ITIL lifecycle.
5. Excellentmunication and collaboration skills.
What you'll get in return
6. The flexibility of a fully remote working setup.
7. Apetitive salary and benefits package.
8. Ongoing learning, training, and career development opportunities
9. 25 days annual leave + 8 bank holidays
10. Life Assurance coverage (4x your Annual Salary).