Band 3 Receptionist/Administrator - Maple Leaf Centre
Band 3
Main area: Band 3 Receptionist/Administrator
Grade: Band 3
Contract: Permanent
Hours:
* Full time
* Part time
37.5 hours per week (If part time- Monday, Wednesday and Thursday 9am to 5 pm.)
Job ref: 436-6762381-A
Site: Maple Leaf Centre
Town: Marston Green
Salary: £24,071 - £25,674 per annum, pro rata
Salary period: Yearly
Closing: 12/01/2025 23:59
Please note that this post may close earlier than the indicated closing date if a sufficient number of applications are received.
Job overview
An exciting opportunity has arisen for a full-time experienced Receptionist/Administrator to work within the Solihull Community Perinatal Mental Health Team.
As receptionist/administrator, you will be the first point of contact for patients/staff and visitors to the base, and it is essential that you present in a friendly and approachable manner.
Main duties of the job
The post holder will undertake a wide range of reception and administrative duties. These will include:
1. Monitoring, recording, and booking of appointments
2. Managing a busy telephone line
3. Receiving all incoming mail and ensuring appropriate action is taken
4. Processing clinical letters and other correspondence
You will work in conjunction with other team members, ensuring administrative support is available to all members of the team. This will include liaison with multi-disciplinary team members, other health professionals, GP’s, social workers, service users, and other appropriate agencies.
It is essential that applicants are able to work on their own initiative and demonstrate effective organizational and administrative skills.
Working for our organisation
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year.
Detailed job description and main responsibilities
For further information about the main responsibilities, please view the attached job description and person specification.
We are unable to support applications from job seekers who require sponsorship to work in the United Kingdom (UK)
Person specification
Qualifications
* NVQ Level II in Business Administration or equivalent or working towards
* GCSE English or equivalent
* RSA II Typing
Experience
* Experience in dealing with a range of disciplines in healthcare and sensitive situations
* Experience in a customer-focused healthcare environment
* Experience of working in a healthcare client-facing organization
Skills
* Up-to-date working knowledge of all Microsoft packages
* Experience of working in a healthcare setting
* Working knowledge of RiO
Our Trust is committed to treating individuals fairly and ensuring they have the same opportunities to fulfil their potential.
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Name: Portia Nyamakanga
Job title: Solihull Perinatal Mental Health Team Manager
Email address: portia.nyamakanga@nhs.net
Telephone number: 01213012030
Name: Hayley Stokes
Job title: Perinatal MH Lead Admin
Email address: hayley.stokes@nhs.net
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