Customer Service Administrator - outskirts of Carlisle, commutable from Carlisle and West Cumbria
Your new company
Our client is a highly regarded manufacturing company based near Carlisle, employing 150 staff and a turnover of approximately £50 million. They are currently recruiting a talented Customer Service Co-ordinator who excels in communication and can effectively partner with various departments across the business to ensure a seamless customer experience.
This company takes great pride in producing premium products for their established customer base.
Your new role
Reporting to the Customer Operations Manager, as part of a small team, you will:
* Respond to all queries received within 24 hours to acknowledge receipt.
* Ensure that all customer concerns are recorded within the SAP system and continue to monitor all open concerns until resolved.
* Conduct a fair and thorough investigation into each concern, liaising effectively with all departments across the business where necessary.
* Communicate directly with customers in a helpful and professional manner (using a variety of mediums as appropriate).
* Establish and enforce good working practices to ensure consistency in the way customer concerns are handled.
* Monitor trends and identify recurring issues, working with Departmental Managers in order to establish root cause and eradicate potential future recurrence.
* Establish working practices to monitor levels of customer satisfaction and identify areas needing focus.
What you'll need to succeed
* The proven ability to work in a fast-paced environment with a keen eye for detail and is used to working to tight deadlines.
* Good working knowledge of basic computer systems - Word, Excel and Powerpoint.
* Excellent spoken and written communication skills; confident and skilled in communicating with internal and external stakeholders at all levels
* A creative approach to problem-solving involving a range of stakeholders.
* Ideally, the candidate will have some understanding of SAP, but training will be given to the right person.
What you'll get in return
* Salary up to £28,000 dependent on experience
* 40hr week (08:00 – 17:00) – 30 mins lunch
* Full-time in the office
* Pension contribution 5%, ER’s contribution 7.5%
* Life Assurance between 2-4 x salary
* Annual leave 25 days plus bank hols (increase of 1 day per 5 yrs service)
* Annual option to purchase an additional 5 days
* Share incentive scheme
* Cycle to work
* Discounts & Cashback offers (major retailers)
* Sports & social club – monthly prize draws / contribution to sporting events / life events
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4647435