Job summary
An exciting opportunity towork as Bank Administrators to join abank admin team.
To support services requiring adminsupport across inner city sites. The role requires the job holder to be presentable,polite, helpful and willing to learn and adapt.
The role will require avariety of admin duties and face to face contact working on busy Health Centrereceptions or back-office inputting data and carry out administration work.
This is an excellentopportunity to work for a bank administrative team on a 0 Zero contract,flexibility to cover alternative sites at short notice.
Main duties of the job
The potential candidates must be able to prioritise theirworkload, remain calm under pressure. Be confident in completing tasks usingown initiative. Have an understandingfor the need of confidentiality and sensitive issues. Experience of working alone and within a teamof a busy environment. To be able toadapt to service requirements. To havegood organisational, communication IT and admin skills
You must be confident in completing tasks using owninitiative without supervision and have a good understanding ofconfidentiality and data protection.
Flexibility to travelwithin the inner city.
About us
We are a provider of NHS Community Health Services, CityCareexists to support the health and wellbeing of all local people, workingalongside other health and care partners to achieve this. We are a valuedriven, people business with a passion for excellence. Our vision and socialpurpose is to make a difference everyday to the health & wellbeing of ourcommunities and our values of kindness, respect, trust and honesty lie at theheart of everything we do, guiding how we work together with partners and eachother to consistently deliver high quality compassionate care. As a socialenterprise we aim to add social value by investing in the future of our localcommunities and helping to make a difference in peoples lives.
CityCare value the benefits of a diverse and inclusiveworkforce. We encourage applications from candidates who identify as disabled,LGBT+ or from a Black, Asian or Minority Ethnic (BAME) background, as they arecurrently under-represented within our organisation.
CityCare is an equal opportunities employer. We are positiveabout employing people with disabilities. If you require your application in adifferent format please contact Human Resources on 0115 8839418. CityCare iscommitted to the protection of vulnerable adults and children.
Job description
Job responsibilities
JobPurpose
To provide full administrative support to Managers within Nottingham CityCare Partnership.
Work effectively as part of an administration team.
Dimensions
Ensure team members are aware of own role and any new information for cover arrangements.
To actively participate in Nottingham CityCare Partnership mandatory training and team specific training.
Key Responsibilities
To provide a reception service for all callers and visitors to the centre, dealing with and resolving face to face and telephone queries and passing messages and other information appropriately.
To undertake general clerical duties including but not limited to the collection and distribution of mail, bookings of appointments for clinical sessions, maintaining diaries and follow up procedures.
To provide full administrative support to the Managers on a day to day basis.
To have a good working knowledge of Microsoft outlook.
To have a good working knowledge and experience of Microsoft Office in particular Microsoft Word to produce letters documents to RSA III or equivalent standard and Microsoft Access for developing in house databases.
To be responsible for answering and fielding telephone calls appropriately from a wide variety of sources where there may be barriers to understanding.
To record telephone messages in writing and act promptly if urgent responses are needed.
To accurately collate and input data and produce statistics as and when required.
To maintain diaries, make appointments, arrange meetings etc, as and when required.
To undertake general office procedures including photocopying, filing and the distribution of mail as required.
To implement and update office systems/procedures as required, in collaboration with the team.
To provide administration support for the recruitment process as and when required.
To work effectively as part of a team to provide cover for other administration staff when required and to be flexible regarding working hours to meet the needs of the service.
To be customer focused on behalf of Nottingham CityCare Partnership and ensure that the reception staff are welcoming and helpful to patients, clients and contractors.
Bank to be available at short notice to meet the needs of the service for all services within CityCare.
Person Specification
Skills & Attributes
Essential
1. Experience of dealing with sensitive/ confidential information.
2. Knowledge of Health & Safety and Security.
3. Use of IT, email, internet and word processing
4. Experience of communicating with people at all levels.
5. To work as part of a team
6. To be adaptable to change
7. Ability to prioritise workload and manage time effectively.
Desirable
8. Can work autonomously.
9. Knowledge of on-line incident reporting
10. Previous experience of Fire Warden evacuation.
Special Requirements
Essential
11. Ability to be flexible over hours worked to meet the needs of the service.
12. To be able to travel between locations.
Desirable
13. Full driving licence is desirable
Qualifications
Essential
14. Good working knowledge of Microsoft Office to include Outlook/ Word and Excel
Desirable
15. RSA III or equivalent level of IT skills
16. ECDL qualification.
17. NVQ Administration
18. Customer service Experience
19. Experience of working within the NHS
20. Knowledge of System One and scanning
Experience
Essential
21. Proven administrative experience.
22. Evidence of good organizational skills
23. To use own initiative
24. To keep accurate records
Desirable
25. Experience of working within the NHS
26. Knowledge of System One and scanning