We are looking for a reliable and enthusiastic individual with excellent organisational and administrative skills to provide an efficient secretarial service to the Neurology Department at Southmead Hospital.
Main duties of the job
The post holder must have extremely good computer and communication skills, as well as being a team player and have an ability to use their own initiative. Being an extremely busy department, the ability to work under pressure and be able to prioritise changing workloads is absolutely essential for this role.
Previous secretarial/administrative experience is essential and experience in a Medical Secretary role with knowledge of medical terminology would be an advantage.
About us
This role is to support our Neurology team within the Neurological and Musculoskeletal Sciences Division (NMSK). You will work within a team to provide secretarial and administrative support. You will liaise with all staff within the NMSK department to ensure the smooth running of the service, working to deadlines, dealing with daily queries including telephone management and cross cover to manage annual leave and sickness absence.
Job responsibilities
1. Responsible for processing clinic letters/test result letters and general correspondence, and other tasks required by the department.
2. Receive, sort and prioritise daily correspondence.
3. Monitor waiting lists proactively.
4. Contribute to the review of administrative and clerical functions within the department and make recommendations to enhance the service provision for all users of the department.
5. Photocopying, filing and other administrative duties to ensure the efficient running of the office.
6. Prioritise sometimes conflicting department requirements, independently of, or with consultants and other secretarial support to meet deadlines, i.e., 5 day turnaround for clinics.
7. Organise meetings, including the booking of rooms as necessary, for the clinicians and their teams as required.
8. Act as a contact point, liaising with patients, medical and nursing staff and other external agencies dealing with queries competently and professionally, taking action when appropriate in accordance with Data Protection.
9. To provide secretarial cover and undertake general office duties as necessary within the department.
10. To effectively deal with incoming mail for clinicians.
11. Such other reasonable duties, appropriate to a Band 3.
Person Specification
Experience
Qualifications
Skills and knowledge
* Enjoy team working.
* Excellent telephone and communication skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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