Techtronic Industries EMEA is seeking an experienced and highly skilled Senior SysOps Engineer to join our dynamic IT Infrastructure team. The successful candidate will play a critical role in the design, development, and maintenance of our complex services, systems, and infrastructure. This position requires a deep understanding of system administration principles, excellent problem-solving abilities, strong leadership and mentoring skills, alongside a desire to drive change and implement innovative solutions that ensure the seamless integration of various IT services.
The Senior Systems Engineer is responsible for:
* Technical lead of major SysOps & IT Infrastructure projects, fulfilling scoping, planning, implementation, and hyper-care roles.
* Setup and administration of AWS SysOps tasks within services such as IAM, EC2, RDS.
* Executing and co-ordinating cyber incident response, alongside the Cyber Security team (triage, eDiscovery, Defender 365.)
* Project Manage smaller, internal SysOps projects.
* Be an escalation point for all technical SysOps challenges within the IT ServiceDesk and SysOps team.
* Provide 2nd 3rd line support for 365, Windows Servers, Microsoft Roles and Features, such as AD.
* Provide work status reporting and system and service health reporting.
* Define, create, maintain, and enhance systems procedures.
* Provide support and advice to operational infrastructure teams to enable efficient operation and problem resolution.
* Working closely with other members of the IT Infrastructure Team and wider IT team to ensure critical hardware and services are robust and highly available.
* Lead and participate in international IT projects.
* Generating reports and presentations for Senior Management.
Skills / Requirement:
* At least 10 years IT experience.
* Experience in M365 services, including: Teams, SharePoint Online, Exchange Online, Entra ID, Power Platform.
* Experience of Windows Server 2016+ (installation, patching, managing, troubleshooting & upgrading.)
* Experience of Windows based products and services (Active Directory, BitLocker, DNS, DHCP, Group Policy, PowerShell, WSUS, SQL, RDS.)
* Experience of Intune (MDM, EUD Conditional Access and Policies) and AutoPilot Deployments (Windows 10 and/or 11) is desired.
* Experience of one, or a combination of: Microsoft SQL Server, Microsoft Defender, AWS administration, VOIP and call enter software.
* Understanding of LAN/WAN network technology. Knowledge of protocols: TCP/IP, HTTP, FTP, TFTP, DNS, SSH.
* Ability to work with people in multicultural & cross functional environments.
* Ability to work independently.
* Previous experience in a LAN/WAN environment, supporting multiple locations and a 1,000+ end user environment.
* IT related higher education qualification.
* Ability to travel across EU for management tasks, team meetings and ad-hoc project support.
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